284 Customer Service Specialist Jobs in Columbus, OH
Blue Star Partners is Hiring a Customer Service Specialist Near Columbus, OH
Location: Columbus, OH – Onsite – Local candidates only
Period: 07/22/2024 to 07/22/2025, with possibility of extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $20 - $23/hour
Contract Type: W-2 only
Scope Of ServicesThe Customer Service Specialist plays a crucial role in supporting phone staff by addressing escalated customer inquiries related to organizational products or services. This position requires in-depth knowledge of multiple products and services to provide accurate information, especially regarding customer accounts and billing. It does not involve technical support for computer technology. Working under limited supervision, the Customer Service Specialist utilizes subject matter expertise in internal Customer Support (Non-Technical) to manage customer telephone queries, aiming to clarify, orient, and resolve detected issues effectively.
Role, Responsibilities & Deliverables
- Customer Representation: Act as the customer representative within the supply chain, ensuring their needs and concerns are effectively communicated and addressed.
- Shipment Management: Oversee the shipment of products from manufacturing and distribution locations in the Americas to Abbott affiliates and direct customers worldwide.
- Product Allocation: Allocate products efficiently to maximize container utilization and minimize transportation costs.
- Communication Handling: Ensure prompt, accurate, and efficient communication regarding shipments and other relevant business aspects.
- Performance Monitoring: Monitor key performance indicators for the responsible area, perform root cause analysis, and develop and implement corrective action plans to enhance performance levels.
- Master Arrivals Schedule (MAS): Maintain the MAS to ensure replenishments meet market demand and safety stock targets.
- Continuous Improvement: Identify and implement continuous improvement initiatives to enhance the overall effectiveness of the supply chain, increase customer service, and reduce operating costs.
- Requirement Maintenance: Maintain customer and shipping requirements, including system parameters, policies, and procedures.
- Relationship Management: Develop and maintain effective working relationships with all internal and external supply chain partners.
- Logistics Understanding: Must have a thorough understanding of the logistics role within the supply chain.
- Decision-Making: Able to make informed decisions regarding product distribution to ensure cost-effective transportation and timely delivery.
- Proactive Issue Resolution: Proactively identify and communicate issues affecting on-time delivery to the market and resolve day-to-day customer service-related issues with minimal support.
- Education: Bachelor’s degree preferred in Logistics Management, Supply Chain Management, Business Administration, or a related field.
- Experience: 1-2 years of experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, or planning.
- Organizational Skills: Must possess excellent organizational and follow-up skills with a high sense of urgency.
- Teamwork: Demonstrated ability to work effectively in a global environment as a team player.
- Communication: Excellent written and oral communication skills to facilitate information flow across internal and external supply chain customers.
- Negotiation and Conflict Resolution: Recommended skills to ensure timely and cost-effective solutions to supply chain issues.
- Innovation: Initiative and innovative skills to identify and implement business process improvements.
- DRP and Planning Systems: Must have a good understanding of Distribution Requirements Planning (DRP) and planning systems.
Job Summary
Full Time
$51k-65k (estimate)
06/23/2024
07/22/2024
bluestarpartners.com
Chicago, IL
25 - 50
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The job skills required for Customer Service Specialist include Customer Service, Products and Services, Planning, Customer Support, Organizational Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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