Bluebird has a direct hire position for a PC TECHNICIAN (Tier 1 & 2) in Lancaster County, PA

** ONSITE position must live within 1 hr of Lancaster, PA **

Job Description for a PC TECHNICIAN (Tier 1 & 2)

Provide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software

Essential Functions for a PC TECHNICIAN (Tier 1 & 2):

• Used to flex up staffing at Support Desk
• Offers Tier 1 and Tier 2 level customer support
• Works off a ticket queue to assist customer in finding root cause – sometimes interfacing directly with the customer and technical teams
• Performs hardware support for users, including developing specifications to user’s requirements and organizational standards and installation to the network for approved hardware products
• Performs technical diagnostics for approved hardware products to determine means of repair
• Performs software support for users
• Performs preventive maintenance on a regular schedule to assure all devices are functional and performing to specifications
• Performs problem determination for approved software products to determine the means of intervention
• Train users on proper operating procedures
• Recognize trends and escalate them to leadership
• Provides high quality customer service through courteous, prompt and accurate communication

Required for a PC TECHNICIAN (Tier 1 & 2) :

• Certification as an A PC specialist - or equivalent experience
• Prefer 2 years experience in PC Hardware / Software and Equipment repair
• Experience working in the medical industry