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Guest Services Representative in Greenwood, IN by Bluegreen Vacations **Location:**
**Experience:**
Not Specified **Job Description**
The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers inviting them to enter the sweepstakes and introducing the guest to a Sales Concierge for more information about our vacation packages. Second, the Customer Service Representative will fulfill any GSD requests including but not limited to gift card purchases, directions, map requests and coupon book requests.
The Customer Service Representative will maintain a positive relationship with store and/or Management and associates; support the sales team by boosting overall production through first impressions.
* Greets all potential customers with a friendly and professional demeanor outside the kiosk; ensuring all customers are welcomed.
* Engages in conversation with potential customers to share information about Simon Mall and Bluegreen Vacations services, products, and promotions, using only Company approved collateral material and documents.
* Promotes our brand and marketing campaigns to create interest with the customer.
* Assists customers with information about Bluegreen.
* Process gift card purchases and paperwork
* Fulfill coupon book requests bases on Simon criteria
* Complete end of shift and end of day reports as required
* Monitors the customer flow at the kiosk; may need to keep customers engaged during periods of wait time.
* Displays positive, courteous and respectful behavior towards the company, fellow associates, our customers, and business partners.
* Follows policies and procedures of the company and ensure sales team compliance.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
**Other details**
* Job Family : Cust. Relationship Mgmt, Issue Resolution & Account Activation
* Pay Type : Hourly
Full Time
$33k-42k (estimate)
09/08/2024
09/27/2024
bluegreenvacations.com
BOCA RATON, FL
3,000 - 7,500
1966
Public
DANIEL KOSCHER
$5M - $10M
Accommodations
Bluegreen Vacations is a hospitality company that owns, leases and manages hotels and resorts.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
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They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
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Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.