7 Client Services Supervisor Jobs in Rapids, IA
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BluePearl Vet, LLC is Hiring a Client Services Supervisor Near Rapids, IA
BluePearl Pet Hospital in Cedar Rapids, IA is currently seeking a newClient Service Supervisor.
Are you a passionate leader who is ready to make a difference?
Do you have excellent time management, follow through and organizational skills?
Do you love building successful teams who provide premier customer service and patient care?
If you answered yes, then please check out this amazing new opportunity.
The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Practice Manager (PM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the Practice Manager. The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.
As the Client Service Supervisor, you will:
- Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
Guide the Client Service Team to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
Plans and executes regularly scheduled team meetings.
Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
Other job duties as assigned.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Job Summary
Full Time
$79k-104k (estimate)
06/19/2024
06/21/2024
The job skills required for Client Services Supervisor include Client Service, Customer Service, Leadership, Planning, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Supervisor positions, which can be used as a reference in future career path planning. As a Client Services Supervisor, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Supervisor. You can explore the career advancement for a Client Services Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Supervisor job description and responsibilities
Trains and coaches staff in standard policies, procedures, and best practices.
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Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.
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Client Services Supervisor are responsible for the oversight and execution of day-to-day production activities, usually for a particular skill set on a project.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Supervisor jobs
All supervisors should be prepared to deal with a crisis.
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Ability to maintain confidentiality.
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Must be able to work after hours on-call schedule
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Some clients may not be comfortable being videotaped but may be more comfortable with audio taping.
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May provide direct customer support for complicated or critical issues.
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Step 3: View the best colleges and universities for Client Services Supervisor.
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