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NS BlueScope - Coated Products North America (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand, and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States and is an industry leader on the forefront of offering innovative steel product solutions. With over 600 employees and eight manufacturing plants across the Western United States, we have built trusted brands which have served the construction industry for almost 50 years.
AEP Span, a Division of ASC Profiles, LLC is a leading manufacturer of architectural metal products, offering performance rated structural roof and siding. AEP Span affords the architectural community design flexibility and freedom of expression by allowing architects to design and specify roofing and framing systems for new construction and re-roofing applications. AEP Span blends traditional design with contemporary technology and tested values. The innovative thought that goes into the product design, customer service and consideration for the installer is what makes AEP Span's roofs and walls protect not only buildings, but reputations. AEP Span has operations in Tacoma, Washington; and West Sacramento, California.
The purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles. Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal pivot point for the customer to support departments: Sales, Operations, Purchasing, Credit, and Logistics. This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines. This position partners closely with an Outside Sales Representatives for a team approach to manage the territory and/or customer assigned. Often the primary contact with customer is ensuring proactive communication on all phases of the orders entered. It is important that this position has a strong understand of the product offer manual in order to provide accurate information and details to customers.
Primary Duties & Responsibilities
Minimum Required Experience & Qualifications
Preferred Experience & Qualifications
Pay Range:
Key Competencies
Working Conditions/Special Notes
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
#LI-TB1
Full Time
$54k-70k (estimate)
02/28/2023
08/22/2024
bluescope.com
SAINT JOSEPH, MO
3,000 - 7,500
1928
Public
CAROLYN SANDERS
$5B - $10B
BlueScope is a manufacturer and distributor of steels for industrial applications.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Data Entry, Customer Relationship, Organizational Skills, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.