Description

SUMMARY:

Manages and oversees the Housekeeping Department in the absence of the Executive Housekeeper. Assists Executive Housekeeper with daily operations and employee accountability. Supervises Lead Sanitation Specialist and Pool Attendants job duties and scheduling. Ensures standards for Atrium Pool and spa facility are maintained by the pool staff, and is responsible for guest satisfaction in the Atrium Pool. Responsible for issuing uniforms, controlling resort linens, supply ordering for housekeeping department, and employee accountability for service standards and cleanliness standards throughout the pools, fitness center, hotel rooms, and common areas associated with the housekeeping department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Available during Executive Housekeepers days off, and assists with assigning duties and shifts to staff; monitors job performances.
• Monitors cleaning standards for guest rooms directly and through supervisors.
• Confers and cooperates with other departments to ensure coordination of activities and efforts. Relays all pertinent information & reports as needed.
• Coordinates and carries ordering all supplies needed for daily housekeeping operations.
• Supervises and schedules team member coverage.
• Follow rules set by BlueWater Resort & Casino for guest access to Atrium Pool and Spa.
• Issues uniforms and linens; removes damaged, stained or worn items.
• Keeps equipment and workstation clean and ready for use.
• Reports any pool or spa maintenance or safety issues to maintenance.
• Assist in the protection of BlueWater Resort & Casino Assets, Guest Property and Guest/Employee Safety by notifying Security of any suspicious or reckless behavior on or near Pool Area and BlueWater Resort & Casino Property.
• Follows all BlueWater Resort & Casino Cash Handling Procedures, Safety Procedures and House Rules.
• Complies with BlueWater Resort & Casino rules and regulations.
• Complies with Federal, State and Tribal laws.
• Works in a safe manner; complies with company and OSHA safety regulations.
• All other duties as assigned (non-gaming functions and issued gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• Must demonstrate the ability to solve hotel related problems; clear verbal and written communication skills are required.
• Employee must be able to deal patiently with guest complaints and remain courteous when faced with difficult or aggravated people.
• The ability to multi-task and stay organized is essential to job performance.
• Should have a clear and pleasant speaking voice and be fluent in English.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

High School or GED equivalent. Minimum Two (2) years housekeeping experience in a supervisory capacity, Two (2) years line level experience in all aspects of the Housekeeping Department. Must be computer literate and demonstrate the ability to use tool associated with computing functions, including but not limited to keyboard, mouse, scanner, printer. Able and willing to work any shift/weekends and/or holidays as assigned. Professional appearance and demeanor is required. Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases.

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift up to fifty pounds. Ability to work in hot weather conditions and able to maintain balance on a wet surface. Must be able to stand for long periods of time.

WORK ENVIRONMENT:

Fast paced work environment with many variables that contribute to daily challenges. Involves working in close quarters with other staff members and hotel/resort guests.

ACCESSIBILITY:Limited

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.