Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. Position: GenderCare Center Summer Intern Department: GenderCare Center (formerly Center for Transgender Medicine & Surgery) Schedule: Per Diem, Part time, Day (8-20hrs per week for 8-12 weeks, 250 hours max) POSITION SUMMARY: In 2016, BMC established the GenderCare Center (GCC). With the unified structure, patients have a single point of contact for their care needs. We are the first center in New England to provide a comprehensive program and we are a national leader in delivery of gender affirming care. The Center’s work is deeply connected to local Transgender and Gender-Diverse (TGD) community, as we continue to collaborate with TGD organizations and community leaders across Massachusetts to provide accessible and supportive care. This paid internship is a valuable opportunity to gain hands-on experience in a healthcare setting with an interdisciplinary team. This internship will support the Center’s program outreach, new initiatives, and administrative needs. We are looking for a candidate that has experience working with TGD communities, specifically with communities of color and low-income communities. Experience should include strong written and verbal communication skills, community outreach skills, and administrative support. We are searching for someone who has a passion for expanding the scope of and access to gender affirming healthcare. Under the supervision of the Program Manager and Patient Navigator, the intern will work across multiple areas with the Center’s core staff, clinicians, surgeons, and community leaders ESSENTIAL RESPONSIBILITIES / DUTIES: The 2024 intern will focus primarily on the design and implementation of a patient journey mapping project with the end result of providing both a visual and written representation of all patient experiences across the GCC. A patient journey map is a tool used to help providers better understand their patient’s needs in order to drive efficiencies when serving them. A patient journey map meticulously covers prolonged, multi-channel, and multi-platform user experiences taking place when patients seek to achieve their personal health goals with a particular healthcare provider. The aim of the project is to provide GCC with information to help staff to better understand and align around solving known problems, identifying unknown challenges, understanding areas of success, and removing barriers to patients’ care. The intern position is exposed to sensitive information, as such this role requires a high degree of initiative, discretion, and confidentiality. Responsibilities may include the following (but will be determined upon intern’s interests and center’s needs at the time): Direct patient contact in the peer support and community outreach setting Assist with scheduling and preparations for project meetings Engage in quality improvement activities to support internal and external activities Attend community and statewide events in an effort to promote program and build positive relationships Assist with reporting and evaluation activities Contribute to educational materials and training JOB REQUIREMENTS EDUCATION: Required graduate student in related degrees program (i.e., MPH, MBA, MD/DO, etc). EXPERIENCE: Required experience working with the trans and gender diverse community. Preferred experience working with Non-profit and or community organizations. KNOWLEDGE AND SKILLS: Excellent verbal, written and communication skills. Ability to problem solve, multitask, and prioritize responsibilities. Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, and Outlook) Working knowledge of patient journey mapping process Understanding of social determinants of health that impact the transgender community. Knowledgeable about local TGD communities, including working knowledge of issues impacting local transgender communities, TGD people of color, TGD immigrants, currently and formerly incarcerated TGD people, and/or TGD people with disabilities Ability work independently as well as with a team Ability to maintain confidentiality Equal Opportunity Employer/Disabled/Veterans Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips