Who we want…

Our growing and dynamic agency is now looking for an Account Director, Digital to lead, build and scale our growing business in digital travel and hospitality marketing. In this role, you’ll partner with hotels (properties and brands), restaurant groups, boards of tourism, airlines and more to provide digital creative and strategic services that help them break through and achieve business-moving results. You’ll serve as the portal between clients and agency teams across the globe, ensuring on-time delivery of world-class output while helping the agency to increase revenue and profitability.

What you will do…

• Effectively build, manage and own client relationships for all of agency’s Digital clients in the hospitality and travel categories by developing an environment that consistently delivers high-performing, results-driven strategic and creative services
• Guide the development of strategic thinking, creative production and performance reporting according to client needs while supporting agency-side business results and increasing profitability
• Be responsible for the implementation of world-class project management, both internally and externally, that supports on-time delivery and profitability
• Create and oversee the creation of client decks and strategy and program overview documents
• Respond to day-to-day client needs and provide necessary information to all internal and external teams (i.e. production, design, talent, agencies, etc.). 
• Leverage a creative and flexible approach to operations that allows you to work nimbly and quickly identify better ways to get things done
• Serve as a hands-on lead in the development of all in-category Digital pitches / proposals and support partner cross-functionally to cross-sell additional BMF engagements
• Partner with Resourcing to build world-class teams and scalable, innovative staffing solutions around the world that produce award-winning Digital marketing and have fun doing it
• Manage, develop, and nurture direct reports, as applicable

• 5-7 years of proven experience as a Client Relations Director / Manager or Relationship Director / Manager 
• A track record of leading high-performing, award-winning Digital Marketing in the travel and/or hospitality category
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience 
• Superior problem-solving aptitude and the ability to make sound judgment calls 
• Superior organizational and time management skills, and ability to meet deadlines 
• Excellent communication and negotiation skills 
• Experience delivering client-focused solutions 
• Proven track record of meeting and exceeding targets 
• A client or customer-oriented attitude 
• Reliable and self motivated 
• Strong computer literacy 
• Calm, polite, and professional attitude 
• Ability to speak a second language preferred