2 Service Advisor NEW Jobs in Falmouth, IN
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Service Advisor NEW
$49k-65k (estimate)
Full Time | Business Services
1 Week Ago
BMW UK is Hiring a Service Advisor NEW Near Falmouth, IN
Ocean BMW Falmouth is looking for a Service Advisor (4-day week) to join its high-performing team.
Your roleIf you have a passion for delivering exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in the automotive industry.
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The Main Duties Of The Role Include
Salary basic £23,500 with an OTE of £33,000. Once qualified the basic will increase to £26,000 with an OTE of £35,000.
Your roleIf you have a passion for delivering exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in the automotive industry.
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The Main Duties Of The Role Include
- Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with our high standards..
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.
- Generous holiday allowance.
- Eye test vouchers.
- Pension scheme.
- Subsidised manufacturer car purchase scheme available to both you and your family.
- Continued career development at the BMW Training Academy.
Salary basic £23,500 with an OTE of £33,000. Once qualified the basic will increase to £26,000 with an OTE of £35,000.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$49k-65k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/19/2024
WEBSITE
bmw.co.uk
HEADQUARTERS
BINFIELD, ENGLAND
SIZE
500 - 1,000
FOUNDED
1995
CEO
MARTIN SCHUSTER
REVENUE
$10M - $50M
INDUSTRY
Business Services
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The job skills required for Service Advisor NEW include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Advisor NEW. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Advisor NEW. Select any job title you are interested in and start to search job requirements.
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