Associate, Technology Service Desk/On-Site Support Analyst I: Details

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst I to join our Tech - Production Services team. This role is located in Pittsburgh, PA, United States and it is Hybrid. 

In this role, you’ll make an impact in the following ways: 

• Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination, and follow-up on straightforward IT problems and ensures resolution.
• Provides local smart hands capability and maintains management of End user Assets. Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of established procedures, including guidance, assistance, coordination, and follow-up on straightforward IT problems and ensures resolution and smart hands activity.
• Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
• Responsible for the maintenance and upkeep of the organizations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues.
• To understand configuration and functionality of site technology (including any space where technology is consumed) To have basic troubleshooting knowledge to support the primary products and services used by the end user employee base. 
• Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity and Microsoft operating systems and office suite. Contributes to the achievement of team objectives 

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in a related discipline required
• 2 years experience in a Tech Help Desk support capacity; related internship experience is a plus.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.