Growth Ventures – Private Markets Alternative Solutions Operations Lead

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Growth Ventures Operations Lead to join our Growth Ventures, Private Markets/Alternatives team. This role is located in Tribeca, NYC (hybrid).

In this role, you’ll make an impact in the following ways: 

• Overseeing the operations framework. Establishing and managing the operations and support framework for sponsored funds for both internal and external parties. Defining key tasks and identifying responsible parties and control mechanisms for each in coordination with affiliated and third-arty service providers and functional partners. Developing the operating framework in a manger that is future-proof, leveraging our ‘clean slate’ starting point and market leading data, software, and AI capabilities to deliver the most effective, efficient, and resilient model that can scale with the business. Developing and implementing metrics to assist with day-to-day management. 
• Establishing and managing service provider relationships. Negotiating agreements and establishing relationships with service providers that may include transfer agents, fund administrators, custodians, prime brokers, lawyers, accountants, and others. Agreeing fees and service level agreements, and acting as a point person to providers in delivering systems and workflow integrations. Establishing a strategy for developing a service provider network that supports scalability and accelerates growth.
• Supporting platform development. Acting as a product leader and working with product, design, and engineering teams, as well as service providers, to define product requirements for critical features of a new platform, particularly related to the operations pods, fund operations, workflows, and investment lifecycle events. Identifying critical systems and core processes required to deliver an end-to-end investment experience and unlocking opportunities to streamline those processes leveraging data and automation. Overseeing discovery, product development, and testing, as well as post-go live support for servicing and continued enhancements. 
• Building out the core team.Establishing operations and service teams to support a new platform during initial launch and as it scales. Creating an organization structure and operating model that coordinates with firm-wide teams and leverages existing resources. Creating a culture that is relentlessly commercial and client oriented, rewards creativity and entrepreneurship, and fosters a dynamic, execution-driven, and positive environment. To be successful in this role, we’re seeking the following: 
• Individual should have at least 15 years of experience in operations and client service roles
• Experience in alternative/private market investment products is a must
• Experience in fund administration, transfer agency, and related services is a must
• Experience in the wealth segment (e.g., RIAs, broker dealers) is a positive
• Experience in new business development, including product development, is a plus
• Being entrepreneurial and self-directed – operate as an owner
• Being ambitious and driven to deliver market-changing innovations in an accelerated timeline
• Being growth oriented yet pragmatic, able to balance a compelling vision with execution
• Being a creative problem solver with grit – consistently finding ways to overcome limitations
• Being detail oriented – understanding the nuances that can impact overall outcomes
• Being a thoughtful communicator who can express complex ideas in simple, practical terms 
• Being goal oriented – with a clear and persistent vision and a tireless drive to over-deliver 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.