At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Client Service Manager to join our Pershing X team. 

In this role, you’ll make an impact in the following ways:

Manages a medium-sized client service team responsible for providing quality client experience on a daily basis. Maintains familiarity with industry best practices and maintains a small roster of clients.Coordinates and directs the daily operations of a client service team. Monitors work metrics and standards. Resolves team issues as required.Resolves complex or non-routine client issues or inquiries as needed.Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts.Manages internal activities and initiatives designed to improve the client experience. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Manages a Client Administration team.Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex.

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.4-5 years of total work experience with at least 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

· America’s Most Innovative Companies, Fortune, 2024

· World’s Most Admired Companies, Fortune 2024

· Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

· “Most Just Companies”, Just Capital and CNBC, 2024

· Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

· Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.