Senior Associate, Client Processing Team Lead

Bring your ideas. Make history. BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about. 

We’re seeking a talented Senior Associate, Client Processing Team Lead to join our Service Delivery team. This role is located in Lake Mary, FL – Hybrid.

In this role, you’ll make an impact in the following ways: 

• Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
• Serves as first line supervisor for assignment of tasks and resolution of issues.
• Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented. Provides product knowledge and technical assistance on moderately complex problems

To be successful in this role, we’re seeking the following: 

• Bachelors degree preferred
• 7 plus years of technical and management experience preferred. Experience in the securities or financial services industry a plus. Applicable local/regional licenses or certifications as required by the business.

At BNY, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.