Director, Service Management

Bring your ideas. Make history. 
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. 

We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company. 

We’re seeking a future team member in the role of Director, Service Management to join our ENTERRPISE DATA MANAGEMENT team. This role is in Pittsburgh, PA or Lake Mary, FL- Hybrid.

Enterprise Data Management is focused on implementing enterprise data & governance, delivering the firm’s master data strategy, driving holistic access to data via our Lake, and enabling the business to deliver advanced outcomes for ourselves and our customers using AI/ML techniques.

In this role, you’ll make an impact in the following ways: 

• Responsible for leading the strategic planning, execution, and oversight of data driven programs aimed at modernizing data management process, technology, and capabilities across the organization. 
• Overall strategic leader recognized in the whole organization as the spokesperson for delivery of governance enhancement initiatives. Communicates and promotes the design, delivery, and adoption of data governance best practices. 
• Communicates and promotes the Data Governance Contract Lifecyle, initiates process improvements, and sets goals. Influences stakeholders. Provides guidance and support to team members as the assigned work is being delivered.
• Develops process documentation, including process interaction models, tooling requirements, key metrics, and controls. Works with the program delivery leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team.
• Collaborate with cross-functional teams, including data governance, data architecture, data engineering, to ensure alignment and integration of data governance efforts. 
• Drive cultural change and organizational adoption of modern data management practices, methodologies, and technologies in alignment with regulatory expectation and industry best practices. 
• Plays a critical role in shaping the future of data management and enabling the bank to harness the full potential of its data assets. 

To be successful in this role, we’re seeking the following: 

• Advanced degree in business management, computer science or a related discipline, or equivalent work experience required 10 years of management experience; 5 years of performing a global role experience; 2 years in IT Service Management role required; experience in the financial services industry is a plus.
• Strong project management skills with the ability to manage large scale, cross functional projects, and initiatives from inception to completion. Experience with governance structures, processes, and metrics to monitor progress and impact. 
• Motivates analysts to maximize their contributions and encourage professional growth. Ensures the assigned process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose. Develops and manages IT processes and controls in collaboration with enterprise process design team to ensure quality is maintained to meet business objectives.
• Demonstrated experience in leading data transformation initiatives within the financial services industry. Minimum of 5 years of experience in data management, data governance, or related roles. 
• Proven ability to lead and inspire cross -functional teams and drive cultural change within an organization. Strong leadership, communication, and stakeholder management skills are essential. 
• Deep understanding of data management principles, practices, and technologies, including data architecture, data quality, and data governance. 
• Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users. Contributes to the achievement of organizational objectives, drives the strategic direction of process and tools for the organization by leadership.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. 

Overall strategic leader recognized in the whole organization as the spokesperson for a specific process. Communicates and promotes the process, initiates process improvements and sets goals. Accountable for the deployment of the assigned process and associated methods and techniques across the organization. Communicates and promotes the process, initiates process improvements and sets goals. Influences process stakeholders. Provides guidance and support to team members as the assigned work is being delivered. Develops process documentation, including process interaction models, tooling requirements, key metrics and controls. Works with the process leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team. Leads resources and assigns tasks to the team members. Assists team members in delivering outputs as needed. Leads team of process analysts. Contributes to employee performance cycle including all Human Capital management activities and provides guidance to staff for current duties. Motivates analysts to maximize their contributions and encourage professional growth.Ensures the assigned process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose. Develops and manages IT processes and controls in collaboration with enterprise process design team to ensure quality is maintained to meet business objectives. Responsible for maintaining process information for select IT processes, including mapping and measuring business objectives to IT process outputs. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users.Contributes to the achievement of organizational objectives, drives the strategic direction of process and tools for the organization by leadership.MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSAdvanced degree in business management, computer science or a related discipline, or equivalent work experience required0 years of experience in IT; 10 years of management experience; 5 years of performing a global role experience; 2 years in IT Service Management role required; experience in the financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.