Vice President, Transfer Agency/Fund Administration Manager I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Fund Administration Manager I, to join our EMEA Transfer Agency team. This role is located in Chennai, TN - HYBRID.

In this role, you’ll make an impact in the following ways: 

• Manages a medium to large size team or multiple small teams that are responsible for conducting transfer agency operations activities on behalf of assigned clients. 
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. 
• Manages the performance of teams and sets area of priorities.
• Manages relationships with assigned clients and resolves any escalated issues related to fund transactions and reporting.
• Develops and manages processes and provides guidance to teams managed to ensure that new client onboarding is successful and master records are maintained in accordance with departmental policies and procedures.
• Ensures clients are in compliance with IRS regulatory standards. 
• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Applies advanced problem-solving skills, judgement, and experience to analyze information.
• Serves as the escalation point for issues regarding client profiles, keeping leadership apprised of potential areas of concern.

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 8-10 years of total work experience with at least 2-3 years of management experience preferred. 
• Experience in transfer agency operations preferred. 
• Dynamic Leadership and interpersonal skills required.
• Knowledge of Digital/AI tools viz: Power BI, Baseline, Alteryx, RPA etc. is preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.