Vice President, Production Services Application Support 

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member in the role of Vice President, Production Services Application Support to join our End Point Services team, and will work a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements.  This role is located in New York, NY.

In this role, you’ll make an impact in the following ways: 

• Support tasks and activities for Start of Day (SOD), End of Day (EOD) processes, Disaster Recovery (DR), and middleware software/hardware support for over 380 applications . 
• L1 Monitoring using centralized tools. (Moogsoft, Appdynamics and splunk).
• Troubleshooting moderate to complex issues relative to Application and Infrastructure components that L1 team supports. Infrastructure support
• Execute remediation tasks when issue occur. Contributing to team goals and taking on special assignments as needed
• Provide off hour, weekend support as needed.
• Metric gathering, generating reports, and monitoring Service Level Agreements (SLAs).
• Business continuity and disaster recovery planning and testing . Planning, maintaining, and supporting contingency systems and back-up data centers.
• UNIX Scripting, Automation Knowledge. ITIL Certified for Incident, Problem and Change Management. Proficiency in Python and Shell scripting

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
• Strong understanding of Information Technology. Awareness of Technology SLA’s and OLA’s. Awareness of Technology Governance, Risk, and Compliance
• Excellent interpersonal skills, including collaboration and analytical
• Infrastructure support/management experience in a Mainframe, Distributed Systems, Network and Storage. 
• Extensive experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Windows server administration skills. Powershell and visual basic scripting. SQL administration and query 
• Linux (RHEL), Apache, Tomcat Knowledge. Proficiency in Linux, Virtualization, Ansible and other automation tool and databases (MS SQL Server, Oracle, Vertica). Ansible knowledge with experience on writing minimum requirement scripts and good knowledge on Ansible Tower handling.
• Maintaining a collaborative and positive attitude, coupled with strong communication abilities

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $66,000 and $125,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors