Company Overview:

Jaguar Land Rover Clear Lake is a prestigious JLR dealership committed to providing exceptional vehicles and service to our valued customers. With a dedication to excellence and customer satisfaction, we strive to uphold the highest standards of professionalism in all aspects of our operations.

Position Overview:

The Jaguar Land Rover Encore Delivery Specialist is a pivotal role focused exclusively on ensuring that our Range Rover, Defender, and Discovery SUV owners fully understand and enjoy the features of their new vehicles. This position is dedicated to bringing unparalleled product knowledge directly to our owners, wherever and whenever it best suits their schedule. By offering personalized delivery experiences, the Encore Specialist bridges the gap between our dealership and the owner's ongoing vehicle enjoyment.

The position is an hourly commission structure with potential to earn $40,000-50,000 per year. This role offers an excellent pathway to advance into a sales position within the dealership.

Responsibilities:

• Conduct personalized vehicle delivery experiences for Jaguar and Land Rover owners, ensuring they are familiar with all vehicle features and functionalities.
• Provide comprehensive demonstrations of vehicle systems, including infotainment, navigation, driver assistance technologies, and vehicle customization options.
• Tailor delivery experiences to meet the unique preferences and needs of each owner, ensuring they feel confident and excited about their new vehicle.
• Serve as a high-luxury resource for owners, answering questions, resolving concerns, and providing ongoing support post-delivery.
• Reach out to owners after purchase to ensure they understand their vehicle’s features, technology, and options.
• Maintain detailed records of delivery appointments, owner preferences, and vehicle features to ensure accurate follow-up and ongoing customer satisfaction.
• Collaborate closely with sales, service, and administrative teams to streamline delivery processes and enhance the overall ownership experience.
• Stay informed about Jaguar and Land Rover product updates, technologies, and enhancements to continuously improve delivery experiences.

Qualifications:

• High school diploma or equivalent required; additional education or training in automotive technology or customer service preferred.
• Previous experience in a customer-facing role, preferably in automotive sales or service, with a strong passion for delivering exceptional customer experiences.
• Expertise in Jaguar and Land Rover vehicle features, technologies, and customization options preferred.
• Excellent communication and interpersonal skills, with the ability to convey complex information in a clear and engaging manner.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize customer needs effectively.
• Flexibility to accommodate owner schedules, including evenings and weekends as needed.
• Valid driver's license with a clean driving record.

We value our team members as our most valuable resource, recognizing the significant contribution you make to the dealership's success every day. Here's what we provide:

Comprehensive benefits package including:

• Employer-paid life insurance up to $25,000, with additional coverage available
• Annual employer-paid flu vaccination
• Employer matching 401k contributions up to 3%
• Employer-paid short-term and long-term disability insurance
• Reimbursement for jury duty pay difference for full-time employees (up to two weeks per year)
• Paid vacation time: 1 week/year after one year of employment, 2 weeks/year after two years, and 3 weeks/year after five years
• Paid sick leave: 3 days/year
• Paid bereavement leave: 3 days/year for immediate family members
• Online access (PC and Apps) to Payroll (Clocking in & out) & Benefits Data
• Toll Free Payroll & Benefits number to call for help M-F 7 AM to 10:30 PM (CST)
• Access to LifeCare (24 hours a day), a Work-Life Employee Assistance Program. LifeCare saves time and money with quality matches to resources for parenting, senior care, legal and financial services, home services, wellness, and EAP sessions. LifeCare also operates LifeMart, one of the largest members-only online discounts shopping websites, with discounts on thousands of products and services.
• Access to “Health Advocate” to give you trained professionals to help take care of Health Care & Benefits Issues

Voluntary benefits including:

• Dental insurance with employer contribution
• Medical insurance with employer contribution
• Health savings account contribution option
• Vision plan
• Legal shield coverage
• Christmas fund with company match

Additional perks:

• Employee vehicle purchase program
• Discounts on parts and service
• Gym facilities on site (Oklahoma City locations)
• Semi-monthly pay periods (15th and last day of the month)
• Paid holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas
• Employer-paid lunches every Saturday
• Employer-paid lunches/dinners on special occasions

Our commitment is to ensure the well-being of our employees, knowing that happy employees provide exceptional service to our clients. Thank you for considering joining our team!

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.

If you are passionate about delivering exceptional service and ensuring Jaguar and Land Rover owners have an unforgettable vehicle ownership experience, we invite you to apply for the Jaguar Land Rover Encore Delivery Specialist position at Jaguar Land Rover Clear Lake. Please submit your resume and cover letter detailing your relevant experience and qualifications. Join us in erasing the line between dealership experience and vehicle ownership enjoyment. We look forward to welcoming you to our team dedicated to luxury and customer satisfaction.

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.