Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for customer service and sales, possess excellent communication skills, and be able to work in a fast-paced environment.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with orders, returns, and exchanges
- Upsell products and services to increase sales
- Conduct outbound calls to follow up with customers
- Analyze customer data to improve service quality
- Perform data entry tasks accurately and efficiently

Qualifications:
- Previous experience in customer service or sales is preferred
- proficiency in Spanish and English is a plus
- Ability to communicate effectively with customers
- Strong phone etiquette skills
- Multilingual capabilities are advantageous
- Proficient in data entry and analysis

Join our team and enjoy benefits such as competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Do you have ServiceTitan experience?
• Have you ever worked in the plumbing industry?

Work Location: In person