**Customer Service Representative** at **TrovaTrip** TrovaTrip is a trip management platform dedicated to making travel safer and more accessible to all. Our mission is to enhance lives via meaningful connections, learning, and exploration. Our team of travel enthusiasts lives out our mission daily.

Our determination is to make TrovaTrip one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness. While instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers to creating true market value. We believe in an environment where creativity, curiosity, and continuous improvement are encouraged and nurtured.

If you are looking to develop your career and thrive off a fast-paced, collaborative culture where you can make an impact, you may be a fit for this position within the TrovaTrip Trip Experience Team.

About this position:

Our customer service rep is the main point of contact for our travelers and prospective travelers. They work to resolve their issues and answer their queries in a timely manner. Customer Service Reps display an acute attention to detail, have an analytical mind, keep calm under pressure, and are passionate about travel and customer satisfaction.

Essential Functions:

* Provide support over the phone and email to address customer questions and secure potential trip bookings.

* Actively listen to customers to confirm and clarify information and diffuse potential escalations.

* Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority.

* Effectively utilize internal tools to navigate customer queries and solve issues.

* Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role.

* Adhere to all company policies and procedures.

Qualifications:

* 2-4 years in Customer Service roles

* A passion for travel & learning

* A love for the details

* Process-oriented

* Comfortable multi-tasking in a fast-paced environment

* Solutions-orientated

* Great organizational skills - there are a lot of moving pieces in this role.

* Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such.

* An open mind - you will be dealing with people from all over the world and from all walks of life.

Some of our TrovaTrip Perks include:

* Generous Paid Time Off

* Volunteer Paid Time Off

* Trip perk credit vouchers for use on any TrovaTrip anywhere in the world with additional PTO!

* Up to 12 weeks paid parental leave for birthing parent

* Up to 4 weeks paid parental leave for non-birthing parent

* Medical, Dental, and Vision Insurance

* 401k program with a match!

* Great office location on the waterfront in the Pearl District, Portland, OR

* Flex Work Environment

TrovaTrip is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sexual orientation, gender identity, or religion. TrovaTrip considers equal opportunity, diversity, and inclusion to be fundamental to the mission of the company. TrovaTrip benefits include health care, vision, dental, trip perks, paid time off, and retirement savings.