4 Service Writer Jobs in Charleston, SC
Bobcat / Gateway Dealer Network is Hiring a Service Writer Near Charleston, SC
Service Advisor/ Writer
Job DescriptionTo ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
Monday-Friday (NO WEEKENDS)
Branch Hours: 7am-5pm
Pay $ 24.00-28.00 DOE
Essential FunctionsGreet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.Schedule all service work and provide supervision of administration and warranty.Communicate with the Parts team for the technicians' parts needs and verify that the parts are entered properly on service orders.Communicate effectively to customers regarding technicians' findings.Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment/Physical DemandsMost working hours are spent sitting down and working on a computer.Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.Answering the phone and speaking with customers and employees.The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.
Position TypeThis is a full-time position.
Job RequirementsPrevious experience working in automotive or construction industry preferred.Excellent customer service, interpersonal, and communication skills (verbal and written).Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.Be professional and hard working with a customer-friendly approach to service.Be comfortable working in a team setting.Must be able to learn company designated software within a reasonable amount of time allotted.Reports to:
Service Department Manager
Expected Hours Of WorkThe Bobcat is open 5 days per week (M - F). Times will vary throughout the year, but retail hours are M-F (7am to 5pm).
BenefitsHealth, Dental, Life & Disability PoliciesEmployee Discounts401K Plan with Company MatchFlexible Spending AccountPaid Holidays & VacationTraining & Advancement Opportunities
Pre-Employment drug screens, background check & proof of employment eligibility (E-Verify) are required for any position offered.
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
Job Summary
Full Time
$45k-64k (estimate)
02/21/2024
07/23/2024
The job skills required for Service Writer include Customer Service, Customer Satisfaction, Communication Skills, Attention to Detail, Product Knowledge, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.
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