Customer Service Supervisor

Description / Job Summary

Boehringer Laboratories is growing! Our exciting growth has identified the need for a new Customer Service Supervisor. The ideal candidate is a self-motivated, focused multi-tasker that is passionate about positive customer experience.

Major Accountabilities

• Lead and supervise world class Customer Service function including personnel, technology tools, processes, procedures, training, monitoring and gathering of customer service issues, data, etc.
• Oversight of billing process.
• Administration of customer contracts.
• Answers customers’ questions, resolves problems and maintains customer satisfaction by providing problem-solving resources.

Duties and Responsibilities

• Collaborates and builds strong relationships cross-functionally and with Customer Service team to ensure that solutions best address the needs of the business.
• Audits Customer Service procedures and trends and determines system improvements.
• Supervises Customer Service team, communicates job expectations and performs appraisals/reviews.
• Manages the execution and logistics of trade shows including planning, registration and shipment of all materials.
• Manages the execution and logistics of all Sales department meetings including annual sales meeting, new hire onboarding, training events and monthly webinars.
• Assists with the general administration tasks in support of Sales management team.

Qualifications

• Bachelor’s Degree with 10 years of relevant work experience supporting a sales organization, with a focus in biotech or medical devices. 5 years of supervisory experience.
• Demonstrated team leadership experience and capability to coach and mentor others.
• Demonstrated ability to solve advanced problems impacting multiple functions and teams.
• Superior communication skills – verbal, written and presentation.
• Strong interpersonal and organizational skills.
• Acute attention to detail and accuracy.
• Ability to prioritize competing deadlines.
• Willingness to take initiative and make decisions with no instruction.
• Solid knowledge of Microsoft Office applications.
• ERP expertise required.

Who We Are and What We Do

Boehringer Laboratories is a U.S. based medical device manufacturer with its corporate headquarters located in Phoenixville, PA. We serve the acute care hospital market in the United States and across the globe. We have strong product lines in minimally invasive surgery and the medical gas spaces. We have a continuous process to grow the company by finding novel devices that improve patient care.

We seek to make world-class products that improve patients’ lives. We are dedicated to improving our skills to serve our customers, community and each other. We are a team of professionals passionate about our work. Our Mission: Caring for lives through innovation, quality and service. To learn more about our company, visit www.boehringerlabs.com.

We provide an environment that fosters professional growth while offering an excellent wage and benefits package, including a 401(k) with employer match.