Summary:

We are looking for an experienced Access Transport Tech II to join our team in the following locations:

• San Diego CA
• Las Vegas NV
• Phoenix AZ
• Oklahoma City
• Norfolk VA

You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity. 

Responsibilities:

• With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber rings.
• Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
•  Ensures quality of processes, programs and customer satisfaction.
•  Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Ensures appropriate iOS upgrade is applied.
•  Performs basic functional testing of equipment to eliminate out-of-box failures.
•  Packages equipment per work order in preparation for installation.
• Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
•  Performs other duties as assigned.