20 Client Services Support Specialist Jobs in Atlanta, GA
Bold Integrated Payments is Hiring a Client Services Support Specialist Near Atlanta, GA
FinTech / SAAS / Payments / Merchant Services Industry
Medical, Dental, Vision, 401k Benefits
$45k - $47k
Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship including supporting our Client Support Specialist, Tier 2 position and assisting our clients in connecting with the appropriate department to resolve their needs.
Job Responsibilities
- Answering incoming calls and email inquiries to resolve client/partner questions and concerns
- Act as the first point of contact for the client’s day to day operational requirements including, but not limited to:
- Responding to queries regarding online statements
- Providing accurate documentation to satisfy a request
- Resolving payment related queries
- Amendments to certain account details
- Assisting with password resets and account access
- Create descriptive cases for all department specialists that accurately documents client conversation, information, and questions needing resolution
- Record all work in the CRM management tool, Salesforce
- Regular communication with sales, business development, and other internal teams as necessary
- Merchant account creation in Salesforce
- Other responsibilities as assigned
- Previous work experience in a Customer Service role
- Previous Salesforce experience
- Excellent organizational skills and solution-oriented
- Self-motivated team player with strong analytic and problem-solving skills
- Must possess excellent time management, comprehension, and the ability to multi-task and use several systems in tandem to resolve problems
- Strong communicator with the ability to clearly and concisely present information, both verbally and written
- Ability to speak on the phone for several hours of the workday
- Must be able to research issues that arise to resolve them while speaking with clients simultaneously
- Able to sit in an office setting for long periods of time
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position.
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Job Summary
Full Time
$59k-77k (estimate)
06/02/2024
06/29/2024
The job skills required for Client Services Support Specialist include Customer Service, Problem Solving, Organizational Skills, Time Management, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Support Specialist positions, which can be used as a reference in future career path planning. As a Client Services Support Specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Support Specialist. You can explore the career advancement for a Client Services Support Specialist below and select your interested title to get hiring information.
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