POSITION SUMMARY

Often working independently and in remote locations, the Field Service Technician performs Photovoltaic theory diagnostics in order to provide input to root cause analysis as needed by Operations & Engineering, electro-mechanical testing of inter-related systems, individual system and circuit investigation of highly-complex utility-grade solar inverters at customer sites to meet crucial production schedules and performance standards. Provides input into engineering strategy for increasing uptime for solar fields. Receives instructions on forward looking assignments typically on a weekly cadence. Duties and tasks are non-standardized and what is performed will vary day to day. Position requires advanced training (provided by Bold Department of Engineering) and regular refresh training and knowledge of use of instrumentation needed to perform duties. Bold Field Service Technicians are the Subject Matter Experts which Bold customers count on to provide top-level expertise in photovoltaic theory and best-in-class inverter uptime and production.

Primarily working in New Jersey however, travel within the continental United States may be periodically required depending on company workload. Sites range from commercial buildings with single inverters to large utility scale fields with dozens of inverters.

ESSENTIAL RESPONSIBILITIES:

• Performs various repair operations on electronic components and sub-assemblies.
• Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments, and mechanical assemblies.
• Uses test procedures, drawings, schematics and verbal/written instructions or guides to test and troubleshoot units.
• Documents test/repair results accurately and in a customer facing format.
• Communicates directly with customer site representative regarding site access, arrival time, troubleshooting results, and/or repair status.
• Works on assignments that are semi-routine in nature where the ability to recognize nonconformities and develop solutions is required.
• Demonstrates superior workmanship and quality in all work areas.
• Understands and follows all safety requirements, both internal (Bold) & external (customer).
• Completes OSHA 30 training (within 6 months) and understands implications on daily duties.
• Maintains calibration, preventive maintenance, and corrective maintenance on their equipment.
• Maintains impeccable inventory controls often assisted by the Materials team or TSMs.
• Updates expenses on the employee Purchase-Card tool or manually (with receipts where required) on a consistent basis (no less than once every two weeks).
• Keeps meticulous track of expenses (labor, materials, and travel) and records them in ERP System weekly.
• Ensures proper and complete notes and records in ERP system weekly.
• May act as the technical interface with the customer and with other Bold departments (i.e. Engineering and Sales).
• Considers the impact of quality when making decisions.
• Professional appearance and courteous behavior is required at all times.
• Models a professional and positive work ethic.

· Ability to effectively work both independently and in a team environment.

• Local and regional travel is required. Typically, within 3 hours of home, but overnight hotel stays for up to 1 week required at times depending on caseloads and projects. Sometimes on short notice. Could include flights to other regions as well, including but not limited to the US, Canada, and Puerto Rico.
• Other duties as assigned.

WORK ENVIRONMENT:

Works primarily in an outdoor environment, occasionally at night, which may be noisy and fast paced and subject to inclement weather. Many tasks are repetitive in motion and include the use of electronic assembly equipment. Daily or extended travel to work sites should be expected. Extended hours may be required to complete scheduled repairs.

ESSENTIAL PHYSICAL REQUIREMENTS: % OF TIME

-Standing 80% approx.

-Walking 15%

-Sitting 5% approx.

-Climbing 50%

#OF POUNDS

-Lifting/Carrying 30 LBS. Max

-Pushing 50 LBS

-Pulling 50 LBS

Job Type: Full-time

Salary: $80,000 - $100,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 08-hour shift
• Day shift
• Monday to Friday

Skills & Experience:

• Ability to communicate effectively and professionally with a variety of customers.
• Use of independent judgement when assessing customer issues.
• Ability to perform advanced reading, writing, and math functions.
• Ability to perform advanced electro/mechanical assembly tasks.
• Component identification and the ability to read technical assembly documentation and schematics required.
• Excellent driving record and valid driver’s license required.
• Computer knowledge to include Microsoft Office – Outlook, Word, Excel.
• Knowledge of Systems, Applications, and Products Software necessary.
• Previous experience in software and firmware, electrical circuits and interrelated systems and testing, as well as experience with test equipment and instrumentation required.
• Proven ability and experience maintaining flexibility and being able to adapt in a team environment.
• Knowledge and understanding of Electrostatic Discharge (ESD) practices.
• Technical knowledge of solar inverter operation required.
• Arc Flash certification (desired; will provide training if not already obtained).
• 5 years of experience applying photovoltaic theory, performing electronic testing, and troubleshooting.
• Possesses advanced knowledge of circuitry, fluid dynamics, component interface.
• In-depth knowledge of pertinent applications, processes, and solar inverter platforms/power levels.
• Ability to demonstrate sound judgement in selecting methods and techniques for obtaining solutions.
• Ability to independently solve complex technical problems.
• Works on assignments that are complex in nature.
• An extensive degree of creativity and latitude is required.
• Possesses a high level of initiative and leadership skills to direct a project team safely and effectively.
• Understands the structure of revenue generation and ROI for engineered solutions in the solar industry.

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: Traveling

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Solar Inverter: 3 years (Required)

License/Certification:

• Driver's License (Required)
• OSHA 30 certification? (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road