IT Help Desk

Job Location: Petaluma, California

Pay Rate: $25-$30/hour

Job Type: Temporary (3 months, possibility of extension)

Schedule: Monday - Friday, 8am-5pm

Description of Position:
Do you have experience as an IT Help Desk Associate? We are looking for a competent Help Desk technician to provide fast and useful technical assistance on computer systems for our client in Petaluma. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient.

Responsibilities include:

• Serving as the first point of contact for team members seeking technical assistance over the phone or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Walking the customer through the problem-solving process.
• Directing unresolved issues to the next level of support personnel.
• Providing accurate information on IT products or services.

Description of Company:

This position involves working with a government agency in a city located in the picturesque Sonoma County, California. If you are a creative and results-driven marketing and communications professional with a commitment to community engagement, we encourage you to apply for this important role. Help shape the city's image and make a lasting impact in beautiful Sonoma County.

Experience Required:

• Proven experience as a Help Desk technician support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficient in Microsoft 365.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Similar Positions:

• Technical Support Specialist
• IT Support Analyst
• Desktop Support Technician
• Systems Support Specialist
• IT Customer Support
• Technical Help Desk Associate

Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."

For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:

• Stockton - (209) 307-6115
• American Canyon - (707) 552-7800
• Sonoma - (707) 939-2800

Job Types: Full-time, Temporary

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Petaluma, CA: Relocate before starting work (Required)

Work Location: In person