Do you want to have an impact in changing the hospitality world?
Bookboost is re-imagining the industry with a best-in-class Customer Journey solution for hotels, hostels and serviced apartments. We’re on the lookout for ambitious, determined and passionate people to join us and disrupt the hospitality industry together.
Sounds good so far? If you get excited about understanding customers and having an impact on their journey, let us explain this opportunity to you in more detail. First things first: you want to know what you’re actually applying for. We’re looking for a Customer Success Manager that is ready to take on challenges and join our team! If you're a proactive, hands-on individual with 3-5 years of experience in a customer-facing role in the hospitality industry (CS, sales, senior product management, sales engineering, etc. ) we'd love to hear from you. It is important that you have experience in the hospitality industry, you will be leading our Customer Success team.
✅ Your Mission, Should You Choose To Accept It

• Manage the entire customer success cycle, from onboarding to renewals and upsells.
• Bring your project management skills to run a smooth and successful onboarding project.
• Provide training and assistance to guarantee a seamless start for our platform among newly acquired customers.
• Build strong customer relationships, becoming their trusted advisor.
• Proactively identify opportunities to enhance the customer experience through upselling and cross-selling initiatives, expanding product usage, etc.
• Act as the main point of contact for customers, addressing inquiries, resolving issues, managing escalations, and ensuring their ongoing success in a timely and professional manner.
• Provide prompt and direct assistance to customers, being readily available to address their needs and offer hands-on support when required.
• Take full ownership of customer issues, taking proactive measures to see them through to resolution, ensuring customer satisfaction and building trust.
• Collaborate tightly with the product, marketing and sales team to enhance product engagement.
• Continuously improve the Customer Success Team processes, materials, resources, etc. to offer a better experience for the customers.
• Manage, lead the Customer Success Team.

Requirements - 🤝️ You’ll be a great fit if you bring many of the below with you:

• 3-5 years of proven experience managing customers in a SaaS or tech organisation in the hospitality industry (customer success, onboarding specialist, sales engineer, product management, etc).
• Excellent communication and interpersonal skills, as well as strong problem-solving abilities, and project management.
• Experience in negotiation and managing difficult conversations with customers.
• Ability to drive effective and influencing conversations with property owners, managers and C-level executives.
• Possessing exceptional skills in team management, prioritization, time management, and anticipating needs.
• Passion for customer success, hospitality and the technology to revolutionise this industry.
• Problem-solving mindset and entrepreneurial spirit.
• Fluent in English, German is a strong plus and any other languages would be considered a bonus!

If you're passionate about helping customers achieve their goals and want to make a real impact in a young, dynamic company, we want to hear from you.
🎉 What You Can Expect From UsAs Well As Awesome Colleagues And Stimulating Work, You'll Get

• A competitive salary package 💵
• The opportunity to make an impact 💪🏼
• Be part of an innovative fast-growing company 🪴
• Full experience in the office with a great team 🤩
• A company that values life/work balance✌🏻
• Remote/flexible working from any of our hubs🧘🏻

About us - 🤷🏻 Who is Bookboost?We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2016 and since then we’ve been transforming hospitality for both hotel staff and guests. Essentially, Bookboost empowers hotels, hostels, and serviced apartments with its Hospitality Engagement Platform, enabling personalised interactions throughout the guest journey. Our platform drives quality engagement, significantly improving main KPIs by enhancing the guest experience at every touchpoint.
Still here? 😊We appreciate your interest in joining the Bookboost team! At Bookboost, we prioritize creating an inclusive and supportive atmosphere for all individuals to thrive. We acknowledge that exploring a new job opportunity comes with a mix of anticipation and interest. Bookboost is committed to diverse and equal hiring opportunities for all. If you have any queries before applying, please don't hesitate to contact us at silvia.casalsbosch@bookboost.io.