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36 Patient Experience Representative I (Cardiac Imaging) Jobs in Boston, MA

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Patient Experience Representative I (Cardiac Imaging)
$42k-53k (estimate)
Full Time 1 Month Ago
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Boston Children's Hospital is Hiring a Patient Experience Representative I (Cardiac Imaging) Near Boston, MA

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*

The Cardiac Imaging department is an important part of care of the Benderson Family Heart Center. Our clinicians in the Division of Cardiac Imaging use state-of-the-art techniques to get incredibly detailed information about heart structure and function. This evaluation plays a key role in forming treatment plans tailored to each patient's condition and producing the best outcomes. Learn more about the Division of Cardiac Imaging here.

The Patient Experience Representative I will be responsible for:

  • Patient Encounter Management:
    • Providing single point of contact for families to schedule required appointments during visits to BCH. May assist in coordinating appointments across multiple disciplines.
    • Collaborating with referring providers and practices, including assisting in coordinating second opinion requests and records reviews.
    • Obtaining required authorizations to compile patient and staff schedules.
    • Scheduling patients and supporting the patient encounter, including scheduling studies and lab tests.
    • Placing patient reminder calls.
    • Obtaining prior authorizations as needed.
  • Administrative:
    • Providing direct administrative support to several providers in the Cardiac Imaging Division.
    • Maintaining personal calendars for physician/supervisor(s).
    • Scheduling meetings, programs and events. Reserving meeting locations, ordering supplies and equipment and preparing agendas. Preparing travel arrangements.
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.
    • Providing routine clerical support as needed.

To qualify, you must have:

  • High School Diploma / GED required; Bachelor's degree preferred
  • Previous customer service or administrative experience preferred
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • Ability to work with diverse internal and external constituencies

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Summary

JOB TYPE

Full Time

SALARY

$42k-53k (estimate)

POST DATE

05/19/2024

EXPIRATION DATE

08/23/2024

WEBSITE

bostonchildrenshospital.org

HEADQUARTERS

East Freedom, PA

SIZE

<25

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The job skills required for Patient Experience Representative I (Cardiac Imaging) include Customer Service, Scheduling, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative I (Cardiac Imaging). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative I (Cardiac Imaging). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Experience Representative I (Cardiac Imaging) positions, which can be used as a reference in future career path planning. As a Patient Experience Representative I (Cardiac Imaging), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative I (Cardiac Imaging). You can explore the career advancement for a Patient Experience Representative I (Cardiac Imaging) below and select your interested title to get hiring information.

If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Experience Representative job description and responsibilities

Schedules patient appointments for designated departments.

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They may collect data on patient encounters and consumer satisfaction.

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Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.

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Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.

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Interviews patients and/or their representatives.

04/17/2022: Rockford, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Experience Representative jobs

High School Diploma/GED.

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Previous experience with an electronic health record or medical office software preferred.

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Proven work experience as a Patient Service Representative or similar role.

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1+ years of admissions, scheduling, or business office experience.

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Knowledge of Medical Terminology.

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Step 3: View the best colleges and universities for Patient Experience Representative.

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