WHAT YOU'LL DO

Together with the collaboration and direction of the Los Angeles Leadership Team, the Office Experience and Events Manager provides leadership for these functions and reinforces the overall vision for the LOS office. Additionally, this role provides oversight to the Manhattan Beach location and its Office Experience Team. The Office Experience and Events Manager drives all front- and back-end components of concierge services, facilities, and office events to maintain seamless business functionality. This person provides a constant forward-thinking approach to new technologies, office facilities, concierge services, and affiliation opportunities – and is an excellence-driven manager who leads by example.

YOU'RE GOOD AT

• Lead delivery of support services for the LOS office including Office Experience, Concierge, and Events teams

• Manage employee and guest services, including concierge, visitor access and experience, meetings and catering, event services, seating management, maintenance of office space and the overall health and wellbeing of the physical office and employees. Ensure and exemplify an exceptional level of service and support

• Set strategy, develop and execute plans to ensure excellent, efficient operations of the LOS office

• Oversee general maintenance of the office, including security points, furniture, fixtures, carpets, paint, and the overall facility

• Work closely with the IT team to implement and troubleshoot concierge and facilities-based technology

• Develop, coordinate, and execute a comprehensive annual engagement and events plan that fosters inclusion and sense of belonging, creates strong office culture, builds connections, and brings joy to the entire office community

• Orchestrate ongoing events and engagement opportunities (e.g., in-office lunch, happy hour), as well as seasonal marquee events (e.g. Connect Day, Summer Retreat, Alumni Day, Holiday Party)

• Oversee office communications and ensure relevant content is shared effectively

• Collaborate with Finance to plan overall operations budgets for each fiscal year. Responsible for managing the budgets related to office operations and events

• Manage landlord/building relationship and vendor relationships and agreements as required for effective operations (e.g. catering, equipment, supplies, maintenance, other services and products). Serves as the escalation point for the Office Experience and Events team on vendor relations

• Serve on office Incident Response Team and lead regular reviews of safety and security plans and preparations

• Support office expansion and buildout projects (when applicable)

• Provide general oversight of the operations of the Manhattan Beach location, ensuring seamless communication and connection as necessary

• Lead/participate in additional strategic projects as needed

Lead Office Experience and Events teams

• Manage a team of LOS Office Experience, Concierge, and Events roles, ensuring strong teamwork, expectations and standards

• Provide line management to the Office Experience Manager of the Manhattan Beach office, acting as point of escalation for concerns

• As a people leader, grow and develop team members through effective coaching, timely feedback, and collaborative career planning. Inspire and motivate team members to perform at their best

• Develop and execute written and verbal training materials and programs, including policies and procedures

• Ensure appropriate level of office coverage at all times; develop plans to cover for planned and unplanned staff absences

• Establish a collaborative working environment; foster teamwork across functions and throughout the office to continuously improve the office experience for all

Serve as cross-functional leader within BCG

• Must be able to perform successfully in a fast paced, intellectually intense, service-oriented environment and to interpret rules and guidelines to enhance the business, in keeping with BCG's values and culture

• Ability to work effectively in a global environment with people at all organizational levels

• Strong interpersonal and communication skills; clarity, tact, professionalism and consensus building skills – in writing, speaking and presenting information. Able to effectively persuade, influence, and negotiate, as appropriate

• Exercises judgment in managing confidential/sensitive information; trustworthy, highest levels of internal and external confidentiality & integrity

• Demonstrated ability to plan, work independently, and take initiatives/decisions

• Strong attention to detail, accurate and thorough

• Facilitates implementation and acceptance of change within the workplace

• Demonstrated strong organizational and teaming skills

• Identifies potential problems before they arise and works to find solutions and adjust as needed in order to reach successful outcomes

• Participates in local cross-functional working groups and regional teams & meetings

• As this role is essential to creating the culture of the LOS office, in-office attendance is expected Monday through Friday (though there is some ability to work from home sporadically)

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• A minimum of 7 years of related work experience with progressively increasing levels of responsibility

• Undergraduate degree required

• The ideal candidate will have a background in Office Operations, Events and concierge services

• Office Experience & Events Senior Manager level may be considered based on the candidate

YOU'LL WORK WITH

You will manage the Office Experience and Events Team (currently 4 employees). You will work closely with the LOS Business Management Leader and other management including the West Finance Team, West IT Manager & LOS IT Team, and LOS Administrative Services Manager and team.

ADDITIONAL INFORMATION

This role can be hired at Manager or Senior Manager depending on experience.
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
We expect total annualized compensation for Los Angeles based employees to be approximately the following:

• Base salary between $90,000-110,000 for Manager and $110,000- $134,000 for Senior Manager (USD); placement within this range will vary based on experience and skill level

• Annual discretionary performance bonus between 0-16% for Manager and 0-20% for Senior Manager

• 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period

Committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.