10 Customer Experience Professional Jobs in Green, WI
Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley is Hiring a Customer Experience Professional Near Green, WI
As an Customer Experience Professional, you'll be an essential part of our team, providing exceptional customer service with efficiency and precision. Your responsibilities will include assisting customers at the service desk, answering inquiries over the phone, and handling all other customer interactions with a positive attitude and a keen attention to detail.
We're committed to providing a supportive and collaborative work environment where our employees can thrive both personally and professionally.
Who we are:
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
- Personal and Professional Development opportunities
- Employee Stock Ownership Plan (ESOP)
- Paid-Time Off
- Paid birthday holiday
- Paid Parental Leave
- Generous product discount
- 401K retirement plan with company match
- Health, Life, Dental, and Vision Insurance
- Long, short term disability insurance
- Fun company activities - involvement in the community!
- Warmly greet our customers and have a great conversation with them about their wants and needs in person and over the phone.
- Assist sales professionals answering incoming phone lines and assess caller’s needs.
- Work with the customer to determine payment form.
- Complete financing forms with the customer as needed.
- Process a sales transaction in all payment forms and explain all receipt information with the customer.
- Providing knowledge to our customers about products, taking and entering customer orders
- Troubleshoot and resolve customer issues and take details of customer complaints
- Schedule customers for pick-up and delivery.
- Process exchanges and returns.
We are looking for individuals with:
- The ability and willingness to work retail hours; including evenings, weekends, and some holiday
- Ability to work as a team, establishes priorities, and be professional.
- Ability to handle and resolve reoccurring problems.
- Ability to have an attitude that fosters a positive work environment.
- Must have excellent written and verbal communication skills.
- Must have keyboarding skills and basic Microsoft Word skills.
- Preferred but not required: 1-2 years retail experience and/or customer service experience
- The desire to be part of a fun and competitive environment
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job Summary
Full Time
$44k-55k (estimate)
06/01/2024
07/19/2024
The job skills required for Customer Experience Professional include Customer Service, Verbal Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Professional positions, which can be used as a reference in future career path planning. As a Customer Experience Professional, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Professional. You can explore the career advancement for a Customer Experience Professional below and select your interested title to get hiring information.
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