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Due to our growth, we are seeking a Dispatcher to join our Boston Standard team!
The HVAC CSR/Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Schedule:
Monday-Friday 7am-4pm
Rotating Weekends if needed(around once a month, able to work from home on those days)
Responsibilities and Duties
· Daily scheduling of field service technicians.
· Direct interaction with customers in need of service.
· Answer in-bound calls.
· Make outbound calls to schedule service and solicit customers for future business.
· Review service reports to ensure proper billing and field procedures.
· Sort and classify service reports for entry into accounting software.
· Maintain customer database.
· Provide BEST IN CLASS customer service.
Qualifications and Skills
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:
· 3 years of Successful Dispatch Experience.
· 5 years of Successful Customer Service Experience.
· HVAC experience is a plus.
· 4-year college degree is a plus .
· Desire to achieve goals, both personal and professional.
· Hard work ethic and willingness to work long hours (including nights and weekends as needed).
· Strong team mentality.
· Experience in a customer service role where the phrase “customer first” was practiced daily.
EOE M/F/V/D
Job Type: Full-time
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Specialty Trade in Construction
$46k-61k (estimate)
06/23/2024
10/19/2024
bostonstandardplumbing.com
MATTAPAN, MA
<25
2008
JOSEPH WOOD
<$5M
Specialty Trade in Construction
As recognized leaders for all things plumbing, heating and cooling for the Eastern Massachusetts Area, our customers have come to rely on us for expert, local service. Weve been recognized as Best of Boston and a Super Service Award winner from independent publications and we also carry an A+ rating with the Better Business Bureau. Were highly rated on various review sites such as Yelp, Google & Angies List and we have been featured in The Boston Globe, The Boston Herald and the news channel FOX25 Boston. Boston Standard is a Master Plumbing, Gas-fitting & Sheet Metal Corporation with the Stat...e of Massachusetts so you can trust that your complex installation will be handled with the utmost professionalism. When it comes to your home, business or condominium, dont take a chance with whom you hire- relax knowing that Boston Standard cares for your property as if it were our own. As a NATE Certified business weve demonstrated exceptional knowledge in our industry and we perform continuing education to stay at the peak of our industry. Boston Standard is a Trane Comfort Specialist (TCS) Dealer just for us to become a TCS dealer requires a 90% referral rate for our installations when it comes to your HVAC system you can trust The Company You Count On.
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The job skills required for Dispatcher include Customer Service, Scheduling, CSR, HVAC, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.