Our Mission

We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU’s global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs.Where it’s not just about a job, but a career and a community.

Now, our Alumni Engagement team is looking for an Alumni Experiences Product Manager who will serve as the primary user-end manager for online products that enable alumni engagement and fundraising to flourish at Boston University, including Salesforce Experience Cloud, online giving, and event registration solutions.

Alumni Engagement at Boston University 

The Alumni Engagement team is dedicated to understanding alumni, strengthening pride and awareness, and facilitating ways to grow and sustain the base of alumni engaging with and supporting Boston University. The team has oversight of alumni digital strategy, alumni experience operations, and measuring engagement—through both attitudinal and behavioral dimensions—of more than 350,000 alumni across the globe. This team works in close collaboration with colleagues in the Office of Development & Alumni Relations, and across departments and schools at Boston University. 

Alumni Experiences Product Manager

In your role as Alumni Experiences Product Manager, you occupy a unique position within the university, bridging traditional product management and customer experience roles. You oversee alumni experience product journeys from conception to launch while focusing on creating a cohesive and delightful customer experience across all touchpoints. You will work with high-performing and collaborative teams including Alumni Relations, Annual Giving, Applications, Development Communications, and others across BU, ensuring that products align with the overall alumni engagement strategy.

Responsibilities:

·Serve as primary system administrator for the Salesforce Experience Cloud, event registration, and online giving products for Development & Alumni Relations.

·Be a key member of the project team during implementation, including product(s) design and optimization, user roles, design templates and page layouts, integrations, and reports and dashboards.

·Assist in managing projects timelines and deliverables, including setting up project tasks; assists with coordination of web assets (images, copy) and deliverables.

·Ensure that the visual design of alumni engagement and fundraising products support DAR’s goals and is consistent with university brand guidelines.

·Provide hands-on, detailed coordination of a variety of digital development projects in support of engagement and fundraising, including enhancements to products; on-site testing, UX optimization, and web development for marketing campaigns.

·Plan ahead for upgrades, seasonal releases and long-term projects.

·Train new users and grow the Salesforce skill set across the organization.