Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.

We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a dynamic and experienced Manager of Member Services to join our team in Portsmouth, NH or Remotely in the U.S.

The Paymode-X Member Services Manager is a key member of the services organization management team and will report to the Director of Implementations and Enrollments.

The Member Services Manager is responsible for overseeing all processes relating to Vendor segmentation and reporting for Paymode-X Dividends and Classic models.

How you'll contribute

• Unwavering focus on vendor enrollment and long-term vendor commitment to the Paymode-X Dividends program. Develop new ideas to entice vendors to sign on to Paymode-X and remain on Paymode-X Dividends.
• Responsible for overseeing all segmentation and reporting management for Paymode-X, with a heavy focus on defining reporting metrics and standards for Dividend Payers and the Bottomline management team.
• Responsible for reviewing in detail all current segmentation and reporting processes and making recommendations to improve process and efficiencies where necessary.
• Serve as Product Liaison between the entire Client Services organization and Product Management to ensure Dividend Program needs align with Paymode-X Product Roadmap.
• Assists the Paymode-X client services teams with escalations, product knowledge, and overall account management.
• Co-Manages third-party check printing relationship to ensure partnership execution, and escalation resolution and continuously monitors communication efficiencies and best practice protocols.
• Perform regular audits of partnerships and if necessary, be involved in the search for alternative check printing vendors.
• Develop strong relationships with other teams to build collaboration and identify potential opportunities to improve efficiencies and processes.
• Coordinates and manages team and allocates tasks and resources as needed.

If you have the attributes, skills, and experience listed below, we want to hear from you

• At least 5-7 years of Member Services / Customer Service Management or Operations experience
• Strong knowledge of Paymode-X, ROC, and Direct Marketing is preferred
• Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
• Exceptional verbal and written communication skills
• Operational expert with strong problem-solving skills and creative thinking skills.
• Associate degree or higher preferred.

Last updated : 2024-07-03