32 Director, Customer Success Jobs in San Diego, CA
SORT BY
Z
a
V
B
C
W
E
D
D
B
A
S
C
L
G
A
Y
E
I
V
T
A
R
a
S
M
F
Director, Customer Success
$160k-200k (estimate)
Full Time | Print & Book Publishing
2 Weeks Ago
Boundless Immigration is Hiring a Director, Customer Success Near San Diego, CA
Who Boundless IsBoundless, a Seattle, Washington-based company specializing in U.S. immigration services, is seeking an experienced Customer Success leader to join our team as the Director of Customer Success for our global CS organization. We have ~300 full-time employees across the Philippines and the U.S. (with 300 in the Philippines), and have been featured in The New York Times, NBC News, and Univision. Our commitment to excellence has earned us an A Better Business Bureau rating and the 2018 "Business of the Year" award. As we continue to grow, we are looking for a strong Customer Success leader to elevate our Consumer (B2C) and Business (B2B) segments.
Your MissionAs the Director of Customer Success, you will lead and manage our Customer Success function, driving strategic initiatives to delight and retain our customers. You will oversee the entire customer journey, proactively anticipating and addressing customer needs. This role is designed for a proactive leader who can transform our Customer Success organization from a reactive to a strategic, customer-centric function. Your mission is to ensure our customers have an exceptional experience and long-term relationship with Boundless.
Key ResponsibilitiesCustomer Success Strategy and Leadership:
Your MissionAs the Director of Customer Success, you will lead and manage our Customer Success function, driving strategic initiatives to delight and retain our customers. You will oversee the entire customer journey, proactively anticipating and addressing customer needs. This role is designed for a proactive leader who can transform our Customer Success organization from a reactive to a strategic, customer-centric function. Your mission is to ensure our customers have an exceptional experience and long-term relationship with Boundless.
Key ResponsibilitiesCustomer Success Strategy and Leadership:
- Develop and execute a strategic vision for the Customer Success function that aligns with Boundless's growth objectives.
- Oversee the Customer Success team, including both Consumer (B2C) and Business (B2B) segments, ensuring seamless and proactive customer interactions.
- Lead the transformation of the Customer Success organization from reactive to proactive, anticipating customer needs and delivering outstanding service.
- Set and achieve Customer Success OKRs, KPIs, and SLAs, ensuring excellence in customer satisfaction, retention, and growth.
- Continuously evaluate and improve customer success processes, leveraging data and feedback to drive enhancements.
- Collaborate cross-functionally with product, marketing, sales, engineering, and legal teams to ensure a cohesive customer experience.
- Provide strong leadership to mentor, develop, and empower team leads and their members.
- Create an engaging and inspiring work environment, fostering a culture of excellence and continuous improvement.
- Set quarterly individual goals for direct reports and provide ongoing performance feedback.
- Drive practices to track and manage team and individual performance, continuously raising the bar for expectations.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs.
- Implement customer feedback loops to ensure insights are integrated into product development and service enhancements.
- Develop and execute customer success plans that drive customer engagement, satisfaction, and loyalty.
- Proven experience in leading and transforming a Customer Success organization in a high-touch, high-stakes industry.
- Strategic thinker with the ability to anticipate customer needs and drive proactive engagement.
- Strong leadership skills with experience managing and developing a remote, global team for at least 5 years
- Excellent communication skills, both written and verbal, with the ability to influence and collaborate cross-functionally.
- Data-driven mindset with strong analytical skills to derive insights and drive improvements.
- Experience in a fast-paced, rapidly changing environment with a roll-up-your-sleeves mentality.
- Passionate about delivering exceptional customer experiences and driving business growth.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Print & Book Publishing
SALARY
$160k-200k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
07/06/2024
WEBSITE
boundless.com
HEADQUARTERS
PIONEER SQUARE, WA
SIZE
50 - 100
FOUNDED
2017
CEO
DOUG RAND
REVENUE
<$5M
INDUSTRY
Print & Book Publishing
Related Companies
Show more
The following is the career advancement route for Director, Customer Success positions, which can be used as a reference in future career path planning. As a Director, Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Success. You can explore the career advancement for a Director, Customer Success below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
