Senior System Administrator (MSP) Overview:

We are an IT services firm specializing in helping small to large companies make the most of their IT in a cost-effective way. This includes on-prem and cloud services. We are currently in need of a Senior System Administrator (MSP) to join our Professional Services team.

A Senior System Administrator (MSP) is responsible for the planning, testing, implementation, and documentation of small to large projects and deployments for new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for projects, systems analysis, systems design, systems implementation, and systems support. The Senior System Administrator (MSP) will need to be self-motivated, detail and process-oriented, possess strong verbal and written communication skills, and have solid problem solving/troubleshooting abilities.

Senior System Administrator (MSP) Responsibilities:

• Support services for Microsoft related technologies: Microsoft 365, Teams, Azure, SharePoint, Windows Server, SQL etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft
• IT Support relating to issues with the internal systems and network infrastructure.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Advanced support and implementation of our backup and disaster recovery solutionsRemote access solution support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Document maintenance for all computer systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Senior System Administrator (MSP) Technical Must-Haves:

• Strong Microsoft Azure experience.
• Strong Microsoft 365, Teams, SharePoint experience.
• Strong Microsoft server and domain experience.
• Networking experience.
• Diagnostic skills of technical issues.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.

Senior System Administrator (MSP) Salary Benefits:

• $100,000 – $110,000
• Hybrid WFH (3-4 days at home per week)
• Medical, Dental, and Vision Insurance
• PTO Paid Holidays
• Paid Training
• Certification Reimbursement
• Mileage Reimbursement
• Annual Reviews