As one of the top growing Managed Service provider, we service many SMB clients including medical companies, insurance companies, financial firms, and nonprofits to name a few. We also have diverse service offerings including but not limited to Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.

We are seeking a qualified Service Desk Engineer Tier II - Managed Services to join our team and provide white glove support to our client base. The Service Desk Engineer Tier II - Managed Services will have exposure to diverse technologies including virtualization, cloud, networking, and windows systems. This is an ideal position for an IT Professional who has some hands on experience working for a Managed Service Provider (MSP) and is looking to quickly advance their career upward to gain more backend system administration exposure.

Service Desk Engineer Tier II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• You can use remote tools and diagnostic utilities to help in resolving support requests.
• Perform hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install advanced endpoint security software.
• Assist with management of Azure environment.
• Manage M365 tenant/environment.

Service Desk Engineer Tier II Requirements:

• Experience working for a Managed Service Provider (MSP)
• Hands on experience with Active directory, M365, Windows OS
• 2 years of professional IT experience

Service Desk Engineer Tier II Benefits:

• WFH 2 to 4 days a week - client sites as needed. Must be local to area.
• Certification reimbursement
• Career development and formal training
• Yearly raises and promotions
• Matching 401(k), profit-sharing and medical coverage is provided.
• Car/ mileage reimbursement