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Pure Archery Group and its family of brands, including Bowtech, are leaders it the archery industry! Bowtech, Inc., headquartered in Eugene, Oregon, is a widely recognized archery products leader that uses innovative technology and design to manufacture and market high quality archery products in the US and Canada. Our products are sold at major sporting goods retailers as well as more than 1,000 independent dealers in the US, Canada and by select international distributors. We love teamwork and have a brand-new leadership team that started in mid-2019 that is wholly focused on building a great work environment and truly being the best archery supplier in the industry!
If you have a passion for the outdoors and our products and want to join a team of individuals striving towards innovation in the archery industry, consider applying!
Job Title: Customer Service/Warranty Support Agent
REPORTS TO: Customer Service/Warranty Manager
DEPARTMENT: Customer Service
DATE CREATED/REVISED: October 2019/March 2021
PRIMARY PURPOSE
Under the direct supervision of the Customer Service/Warranty Manager, the Customer Service/ Warranty Technical Support Agent assists customers and dealers with technical questions, orders and other product related activities. This includes all warranty and service.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
EDUCATION:
● High school diploma or equivalent
KNOWLEDGE, SKILLS AND ABILITIES:
● Minimum 2 years of experience with Bowtech or archery products
● Minimum 1 year of customer service or related customer support experience required
● Must have knowledge of bow parts and bow mechanics
● Basic computer skills using Word, Excel, email, and ability to learn and use company specific software applications required
● Basic math skills required
● Demonstrated ability to work well under pressure.
● Excellent interpersonal skill set.
● Ability to provide top-notched customer service and interact with a wide variety of customers and coworker alike.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
OTHER DUTIES AND RESPONSIBILITIES
Performs other duties as assigned.
INTERPERSONAL EXPECTATIONS OF ALL BOWTECH EMPLOYEES
PHYSICAL DEMAND
A. The physical effort typically applied in this job includes (check all applicable boxes):
X Lifting X Pulling X Reaching X Manipulating X Carrying X Pushing
X Keying/typing
B. The effort reflected in the above chart is typically applied in the following work positions:
X Sitting, X Standing. X Walking, X Stooping, X Bending
WORKING CONDITIONS
A. Identify the kinds of disagreeable elements incumbent may be exposed to in the work area:
X Dust; X Dirt; X Heat; X Cold; X Fumes X Noise; X Vibration; X Water
Environment/Atmospheric Conditions:
Must be able to work in an office environment. May have minimal exposure to loud operating machinery, hot/cold temperatures, chemicals, and vapors.
ATTENDANCE
Compliance with general company standards is required.
SAFETY
Supports a safe work environment by performing all duties in accordance with Company safety policies and procedures. This includes but is not limited to: reporting all incidents and accidents; maintaining work areas in a safe manner; reporting any unsafe working conditions; providing input and assistance to reduce or eliminate workplace hazards; and actively supporting ongoing safety efforts, including recommendations of the safety committee.
The characteristics described in this job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned. '
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Benefit Conditions:
COVID-19 Precaution(s):
Job Duties:
Communication method(s) used:
Work Location:
Work Remotely
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$33k-42k (estimate)
06/04/2023
07/07/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Customer Support, Listening, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.