107 CUSTOMER SERVICE REP Jobs in Greensboro, NC
Box Board Products is Hiring a CUSTOMER SERVICE REP Near Greensboro, NC
- Duties and Responsibilities (essential functions)
- Provide order and product quotes on standard products; quotes non-standard products with the approval of the Customer Service and/or Sales Manager
- Take customer orders either directly from customers or outside sales representatives
- Work with Sales Representatives, the Customer Service Manager, and Design in developing new items and processing new item orders
- Place orders on a timely basis for purchases of materials and supplies to be used in production
- Enter correct information in terms of special instructions, customer information, and other informational changes
- Ensure that specifications, quantities, and quality requirements are met on all orders
- Fax and/or email order confirmations
- Communicate order status to customers as well as with Scheduling, Production, and Shipping
- Handle customer complaints and questions and follow-up with appropriate internal personnel as required
- Cross-train and cross-sell in other areas of the company.
- Update and maintain both manual and computer based customer file systems on a timely basis
- Create custom order forms using Microsoft Excel, or Word programs
- Enter all customer orders before the “end of the day”
- Make decisions based on normal operating procedures that are well established for the task; must rely on sound judgment to make decisions when there are no explicit procedures
- Must always react with and present a professional demeanor and attitude
- Develop strong relationships with our customers and provide them with needed specifications and an understanding of our product lines
- Must maintain a high degree of product knowledge, services, and processes
- Report safety and quality issues to supervisor
- Ensure good housekeeping within the customer service area
- Maintain positive and productive communications with all relationships
- Must follow all company policies and procedures
- Must be trained on Box-Board Products, Inc. Employee Practices for AIB Compliance (a.k.a. Good Manufacturing Practices or G.M.P.’s); must follow all Good Manufacturing Practices (G.M.P.’s)
- Additional duties as assigned by supervisor
Raw or Finished Materials
- Corrugated board; packaging materials of all types
- Tools and Machines Used
- Computer; calculator; tape measure; manuals; training materials; marketing materials; officeequipment;variety of software packages
- Hazards
- Wet and/or humid conditions; fumes or airborne particles; dust; minimal vibration and noise
- Supervisory responsibilities
- None
Job Specification
- High school diploma or equivalent is required
- At least two (2) years experience in customer service is required; candidates with experience in a corrugated or packaging manufacturer are preferred
- Must be at least 18 years of age
- Excellent interpersonal and communication skills are required
- Professionalism and exceptional phone etiquette are essential
- Ability to train other representatives on the ordering process
- Must be computer literate and familiar with office machines
- Extensive experience with Microsoft Office required
- Must be able to understand and read measurements using a tape measure
- Must have the ability to write reports and other business correspondence
- Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have the ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to read, write, speak, and understand English
Physical Demands
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles; and/or vibration. The noise level in the work environment is usually low.
Performance Measurements- Safety
- Consistently follows safe practices and encourages others to work safely
- Quality
- Meets quality requirements for all job output
- Service
- Productivity, knowledge of the job
- Cost
- Amount of supervision required, ability to follow directions, dependability
- Attendance
- Communication and Teamwork
- Demonstrated ability to cooperate with others and work as an effective team member
Job Summary
Full Time
Retail
$61k-78k (estimate)
05/25/2024
07/24/2024
boxboardproducts.com
Greensboro, NC
100 - 200
Retail
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The job skills required for CUSTOMER SERVICE REP include Customer Service, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REP. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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Step 3: View the best colleges and universities for Customer Service Rep.
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