WHAT IS BOX?

Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in Cloud Content Management, Box is the only company that can help enterprises transform how people work together.

That's where you come in! Your day-to-day will entail partnering with our global team in Austin, Vancouver, and the Philippines to provide support to Box's growing list of 100,000 customers around the world.

WHAT YOU'LL DO

* Assist with customer escalations related to subscriptions, payments, and cancellations.

* Provide guidance to our front-line agents on policy, process, and ticket handling.

* Work cross-functionally with groups such as Order Management, Enterprise Systems, Legal, Sales, and Support, both as an internal resource and to resolve systems and customer issues.

* Create and maintain enablement resources for front-line agents.

* Lead and support process improvement projects.

* Participate as a subject matter expert in weekly quality assurance conversations with our offshore vendor partner.

WHO YOU ARE

You have...

* The ability to practice good judgment while ensuring policy and processes are followed across the team-doing the right thing for Box and the customer.

* The ability to think independently and creatively.

* Organization skills, great attention to detail, and strong verbal and written communication skills.

* Enthusiasm for a customer-facing role.

* 3 years of customer service experience in some capacity (especially great if that experience was coupled with finance/accounting responsibilities!).

* Familiarity using systems such as Salesforce and Zuora.

* Bachelor's degree or equivalent experience.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-KS1

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$47,000-$58,500 USD