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This role acts as a liaison between non key account customers, Sales, Operations, Accounting, Production Art, and Design, with a primary focus on building customer relationships and issue resolution.
The Customer Success Specialist will also support the market with sales related customer administrative functions. Job Description Role and Responsibilities Exceed customer expectations via responsiveness, providing updates, and resolving customer concerns Regularly exercise independent judgment and discretion when interacting with all accounts and determining customer needs Serve as support of non-key accounts via email, and phone Responsible for tracking, updating and following up on customer orders Communicate trends to sales and operations leadership Assist with new customer onboarding Provide clear, detailed briefs to internal teams around customer concerns / issues Ability to answer up to 70 calls per day (during peak season) Maintains high levels of customer satisfaction and loyalty with customers Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate Key Competencies Embodies a We-vs-Me mindset and daily personifies the Boxercraft values Proven track record of exceptional performance, high productivity and meeting deadlines Outstanding customer-focused account management skills and customer support experience Proven ability to multitask and work under pressure and build ongoing relationships Strong problem solving and analytical skills to deliver customer-focused solutions Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best client experiences in the world Excellent analytical, communication, and partnership skills Motivated, confident, self-sufficient, goal oriented, and driven Well organized and consistently meets deadlines Positive, clear, and professional written and phone communication skills Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint) Qualifications and Education Requirements 2 years’ Associate’s degree, Bachelor's degree preferred 2 years Customer Service experience 1 - 2 yrs of Account management experience required Physical Requirements This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.
The position will include a possible 5-10% warehouse assistance as needed during peak season. Powered by JazzHR
Last updated : 2024-06-11
Full Time
$59k-75k (estimate)
06/12/2024
09/11/2024
ceoboxercraft.com
<25
The job skills required for Customer specialist include Customer Service, Problem Solving, Communication Skills, Customer Support, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
04/11/2022: Saint Cloud, MN
Acknowledging and resolving customer complaints.
02/20/2022: Los Angeles, CA
Knowing our products inside and out so that you can answer questions.
04/22/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
04/10/2022: Long Beach, CA
Give credence to customer complaints.
05/08/2022: Kingsport, TN
Understand The Needs Of The Business.
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Listen attentively and actively.
03/12/2022: Madison, WI
Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.