Job Title: Membership Clerk

Reports to: Branch Manager

Classification: Non-Exempt

Mission: To enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens

Job Summary: The membership clerk is responsible for the reception/front desk area in the club. Duties include greeting of all guests, answering the phones, assisting with questions regarding club services, entering all member data in MTS (club database).

Duties and Responsibilities

• Acknowledge and greet everyone who enters/leaves the club.
• Serve as first line for phone calls.
• Accurately promote the club and programs to potential club members and their families.
• Handle parent questions and concerns, where necessary.
• Accurately enter members into MTS, the data tracking system.
• Assist members with daily sign-in to the MTS system.
• Maintain files of members, inspection reports, and all process manuals.
• Assist in all areas of club operations as requested by the branch manager.
• Communicate effectively to management for any occurrences of staff or guests that require managerial attention.
• Regularly attend, participate in training and staff meetings.
• Maintain a positive attitude and contribute toward the positive qualities of the work environment.

Skills/Knowledge Required

• Detail-oriented with the ability to multitask.
• Ability to be productive and efficient in a fast-paced environment.
• Excellent customer service skills.
• Must possess basic math and money handling skills.
• Excellent communication, listening and computer skills.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Edgewood, MD: Relocate before starting work (Preferred)

Work Location: In person