Coordinates clinic activities including greeting and checking in clients, maintaining schedules, document scanning, and insurance verification / authorization.

MAJOR RESPONSIBILITIES & DUTIES

Provides support to clinic operations, including scheduling, and customer service.

Provides excellent customer service to any individual presenting to the clinic. Communicates in a positive and professional manner with client / guardian on any registration, scheduling or any other issue related to services at Boys Town.

Processes incoming phone calls to maintain provider schedules, completes new client intake forms, registers new clients, takes clinical call information, referral requests, answers client questions, and assists with billing and insurance questions.

Greets clients as they arrive, verifies, and accurately enters client information into the electronic record system (e.g.

Epic), updates demographic and insurance information, scans insurance cards, collects copays, checks in the client in the electronic record system, and notifies the provider of client arrival.

Works with Medicaid and third-party insurances to obtain authorization for appropriate authorized services; communicates approved client authorized services to provider.

Obtains and communicates accurate benefit information and eligibility to client and provider.

Works with outside community sources to obtain necessary information for services.

Scans correspondence and notes in proper location in client electronic record.

Starts release of information requests in the electronic health record.

Responds to emails, questions, or requests in a timely and efficient manner.

Registers clients in REDCap upon completion of initial appointment.

Responsible for opening and closing of the clinic front desk areas, ensuring security of information and the area.

Orders forms and office supplies as needed.

Monitors client waiting areas to ensure a clean, safe, and comfortable environment. Organizes books and magazines in the waiting area as needed.

Calls clients to confirm appointments as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of computerized scheduling, electronic records systems, and health insurance including Medicaid.

Ability to maintain complex, confidential records.

Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.

Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.

REQUIRED QUALIFICATIONS

High school diploma or equivalent required.

PREFERRED QUALIFICATIONS

Minimum of 1 year of experience in a multiple provider hospital, clinic, or private environment preferred.

Diversity is more than a commitment at Boys Town it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results .

Last updated : 2024-06-13