ROLE DESCRIPTION : Marketing Representative

Job Summary : As a Marketing Representative with State Farm, you will be responsible for providing exceptional customer service and support to clients of an insurance agency.

Your primary focus will be to ensure client satisfaction by effectively resolving inquiries, coordinating with team members, and anticipating the needs of community members.

This role offers growth opportunities for individuals who are driven, and sales minded.

Benefits :

• Competitive hourly pay, supplemented by commission / bonus opportunities.
• 401K
• Potential for career advancement and growth within the office.
• Paid time off, including vacation and personal / sick days.
• Health benefits.
• Valuable career-building experience in the insurance industry.
• Lunch on us Tuesdays.

Responsibilities :

• Establish and maintain strong customer relationships, following up with clients as needed.
• Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Communicate effectively to efficiently meet customer needs while promoting business development.
• Cross sale products that would benefit the customer.

Qualifications :

• Must hold a valid license in property and casualty insurance.
• Previous experience in a similar role, preferably 1-3 years.
• Strong dedication to providing exceptional customer service.
• Ability to effectively relate to customers, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and effectively coordinate with other team members.
• Proactive approach to problem-solving, ensuring timely and satisfactory resolutions.

Last updated : 2024-06-21