Office Manager

Job Overview
Bradford Veterinary Clinic offers a warm, welcoming, and close-knit environment which focuses on growth and nurturing our relationships with our patients, clients, and within our team. We not only advocate for exceptional patient care, but for the continued education of our staff so that they can excel and grow consistently in their role with our team. Additionally, we pride ourselves on being one of the few Vermont veterinary clinics to work with exotic animals.

At this time, we are seeking a dynamic individual with a passion for leading teams to success. The right candidate will have extensive leadership or management experience and a keen attention to detail. This role demands clear, conscientious communication and the ability to prioritize tasks all while also helping your team communicate effectively as well. Confident conflict management, active listening, and the flexibility to jump between tasks is essential in helping your team navigate client complaints, staff miscommunications, and concerns that may arise.

As you develop initiatives and goals for your team to grow throughout the year, a knowledge of basic marketing skills and/or business skills are certainly a plus!

Throughout the onboarding process, our new hire will receive extensive hands-on training and be provided with mentorship as they become comfortable in their new role. This is an exciting opportunity for a candidate who is looking to step into the veterinary world in an administrative role and feel as if they are a part of delivering exceptional care to our clients and patients.

Responsibilities

• Scheduling and managing of staff shifts, vacation requests, and training periods
• Planning and hosting team events to encourage communication and celebrate achievements
• Hiring and onboarding new employees followed by the execution of a 90-day check in to evaluate performance
• Managing payroll and monitoring employee hours/benefits
• Managing and mediating interpersonal conflict when necessary
• Setting goals and expectations for the clinic to continue growth
• Monitoring goals and expectations for individual employees which includes hosting yearly reviews, mid-year checkins, and other as needed performance assessments
• Developing protocols to consistently improve communication within the team and with our clients
• Leading weekly staff meetings to address any concerns, updates, announcements, or achievements such as Employee of the Month
• Tracking CE and accreditation requirements needed for the clinic and Doctor(s)
• Ensure that the team receives OSHA training annually and that OSHA requirements for the clinic are maintained throughout the year
• Work alongside the Practice Analyst to provide reporting and follow-through with budgeting requirements

Skills Needed

• Time management
• Leadership
• Problem solving
• Attention to detail
• Project management
• Administrative skills
• Interviewing skills
• Microsoft Excel
• Microsoft Word
• Google Sheets
• Google Docs
• Basic knowledge of QuickBooks would be a plus!

At Bradford Veterinary Clinic some of the benefits we offer include:

• 40 hours of paid vacation after 90 days of employment within the first year
• 80 hours of paid vacation after one year of employment
• Accrued paid sick time during each pay period
• Generous staff discount which includes a free exam on your first 3 pets (once annually)
• Family/friends discount for 2 members outside of your household
• A generous HSA contribution toward health insurance after 90 days
• After one year of employment, the 401k plan we offer yields a 100% match up to 3% and a 50% match of the next 2%
• Paid life insurance through Aflac
• 7 paid holidays
• 6 weeks of paid parental leave
• BJ’s membership

Join our team as an Office Manager where you will play a crucial role in creating an efficient workplace that supports our mission and enhances our team's productivity!

To demonstrate your attention to detail (which is a must for this role), please email bvcofficemanager@gmail.com a copy of your resume and use the word "bananas" in your email. Maybe you are "bananas" for the opportunity to join a fantastic team...

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $23