Position Overview

The Sales Support/Bid Coordinator supports outside sales and is professional in all aspects of the sales cycle and customer service. This position is also responsible for providing support/assistance to the network as well as work on bids.

Responsibilities Include:

Provide support/assistance to Network.

• Customer Support, price changes, UPC issues, cost support, credit/billing issues, and formulary updates.
• Convert NSC items to PJP comparable stock items.
• Conference calls regarding account updates and new account rollouts, communicate network info to sales team, follow up on delivery issues, back orders, work through Credit Issues with Credit Dept, work with sales on Network concerns.
• Make and adjust all Network formularies- item adds, deletions, and modifications.

Work on Bids, either house accounts or associated with a salesperson.

• All legal aspects such as bid bonds, signatures, etc.
• Acquire cost for items the sales team are bidding, price the bid (either by VP of sales, or with Sales rep), ensure the bid is delivered on time, set up contract cost and sell for awarded items.
• Oversee orders resulting from the bid which come into customer service.

• Review all customer set ups and attach rebate group and segment/sub segment.
• Maintain and update the DVPG Contact and run monthly and quarterly rebate report.
• Run weekly inventory update report for Amazon.
• Run Monthly sales reports for NCG, OPA, State of Delaware, and Buyers Edge.
• Run Monthly sales reports (Year to Date Sales Report, Sales Rep Comparison, MTD sales comparison, New Customer Report).
• Act as liaison to the Sales Managers and Sales Reps, run reports as needed and requested.
• Generate Reports in Excel for Sales Managers as requested.
• Price listers, who buys what, usage reports, etc.
• Set up Price Contract for Sales Reps upon request- all Network and Bid accounts.
• Daily Wakefern Reporting- Wakefern Daily Service Level and Wakefern Back Order Report
• Maintain Pricing on Jet Blue account, communicate increases and update the Ariba Site
• Communicate and handle all orders and pricing with Michael Lewis & Breeze Airways
• Miscellaneous projects assigned by management

The ideal candidate will have:

• High school diploma required; Associates Degree preferred.
• 2 years’ experience in a customer service environment preferred.
• Ability to communicate effectively with sales professionals, customers, team members and management required.
• Must be detailed oriented, strategic, and well organized.
• Must be able to multi-task and follow-up on issues/concerns.
• Proven ability to execute with tact.

This position offers a competitive starting salary and comprehensive benefits program.

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