What are the responsibilities and job description for the Automotive Service Writer position at Brakes 4 Less?
Service Writer description
About Us
At Brakes 4 Less, we specialize in Brakes, and since it’s all we do, we pride ourselves on being experts. We perform thousands of quality brake jobs per month and are passionate about providing a positive customer experience. Our stores span across six different states, and we are still growing.
Who We Are Looking for
- We are looking for a positive and collaborative team member excited about helping customers and delivering a Great Customer Experience
- We want someone with a welcoming personality, strong teamwork, and customer service skills
- We are looking for someone who is flexible and aligns with our innovative approach and company standards (workflow)
- We need someone that is organized and thrives in a fast-paced environment where multi-tasking is required
Work Hours
5 Days a week- Saturdays are required- 8:00 am - 5:30 pm
What You Bring to Brakes 4 Less
- You consider yourself a good listener, know how to connect with people and have a passion for helping customers solve their problems
- Hard working and strong attention to detail
- You have a passion for cars and the Automotive Industry
- You value relationships with your customers and have experience with the sales/customer service process
- High School Diploma
- Valid Driver’s License
- Computer proficiency
- Mechanically inclined with a desire to learn (Bonus: knowledge of brake components)
- Strong multi-tasking and organizational skills
Responsibilities
- Greet customers in a friendly, prompt, and courteous manner to create an inviting environment for anyone entering our store
- Listen carefully to customer’s concerns, document accurately, and communicate to the team
- Provide customers with exceptional customer service with a desire to build strong customer relationships
- Determine and recommend vehicle repairs to customers professionally with a focus on the value of the repairs
- Estimate cost and repair time of auto repairs
- Frequently monitor the progress of customer’s vehicles and keep customers updated on their progress
- Maintain a clean and organized workspace and customer waiting area
- Input tickets in the computer system and close customers at the end of service
- Partner with your Service Manager to deliver a Customer Centrix workflow
- Order automotive parts when needed and track inventory
- Other duties as assigned
Benefits
- Competitive pay with the opportunity to earn a bi-weekly bonus and sales commission
- Health Insurance
- Extensive hands-on training and mentoring program
- Paid time off and paid uniforms
- This position is a great stepping stone to becoming an Automotive Service Manager
Benefits:
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Health insurance
Work Location: In person
Salary : $18 - $20
