We are currently seeking a new team member for our support department. We operate a fast paced, rapidly growing technology company with opportunities for personal and professional advancement in a fun working environment. We are looking for a professional who is reliable, punctual and dedicated to customer service.

The ideal candidate will demonstrate the following abilities:

• Must possess strong customer service and interpersonal skills

• Must possess strong troubleshooting abilities

• Must possess ability to communicate effectively

• Must be punctual and have exceptional organizational skills

• Must dress and act professionally at all times

• Must be a team player, with a demonstrated ability to work cooperatively with others

• Must have some experience and demonstrate knowledge of personal computers, servers, and network administration, including: Windows 10/11 Pro, Windows Server 2012/2016/2019/2022, Active Directory, Wi-Fi, iPhone, Android.

Some specific requirements are:

• Must be able to effectively communicate across all departmental levels both within the company and externally with clients

• Ability to travel from site to site (Must have a valid Driver's License and reliable transportation)

The position includes the following responsibilities:

• Answer phone calls and emails from clients; evaluate and address the issue appropriately

• Create and monitor detailed service tickets for all customer issues

• Evaluate and escalate service tickets to the appropriate department

• Follow up on open service tickets with clients

• Monitor client servers, networks and backups through software monitoring utility

• Diagnose and fix PC hardware and software problems

• Office 365 and Active Directory Management

Required Skills: Previous IT Customer Service or Help Desk experience; previous experience with Microsoft Networks. If you are interested in this opportunity, please submit a cover letter and resume in PDF or Word format.