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Remote Junior Technical Support Analyst
$75k-94k (estimate)
Full Time | Business Services 1 Week Ago
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Brandstetter Carroll Inc is Hiring a Remote Remote Junior Technical Support Analyst

Are you a tech-savvy individual who enjoys assisting others in resolving technical issues? We are looking for a Remote Junior Technical Support Analyst to join our team and give exceptional service to our customers. This position provides a number of advantages to help you grow and succeed in the technology business.
Responsibilities:
  • Offer technical assistance and troubleshooting support to customers by email, chat, or phone.
  • Identify and escalate complicated technical issues to senior team members for resolution.
  • Document solutions and generate knowledge base articles for future use.
  • Work with colleagues to improve processes and increase the customer experience.
Qualifications:
  • Requirements include a bachelor's degree in computer science, information technology, or a related profession.
  • Knowledge of common operating systems, software, and hardware devices.
  • Excellent problem-solving and communication skills.
  • Capable of working productively in a fast-paced remote environment.
Benefits:
  • Remote work: Enjoy the flexibility of working from home and managing your own schedule.
  • Training and development: Access to continuous training and resources to improve your technical abilities.
  • Opportunities for career advancement in a collaborative team environment.
  • Competitive compensation: Receive a good salary and benefit package.
If you are a tech enthusiast looking to start your career in technical support, apply now to join our team as a Remote Junior Technical Support Analyst.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$75k-94k (estimate)

POST DATE

06/19/2024

EXPIRATION DATE

06/24/2024

WEBSITE

brandstettercarroll.com

HEADQUARTERS

CLEVELAND, OH

SIZE

50 - 100

FOUNDED

1979

CEO

BENJAMIN BRANDSTETTER

REVENUE

<$5M

INDUSTRY

Business Services

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About Brandstetter Carroll Inc

Brandstetter Carroll Inc. (BCI) is a firm of Architects, Engineers, Landscape Architects and Planners founded in 1979 with the express purpose of providing professional design services to public sector clients on a regional basis. Since the firms inception, BCI has grown to include a staff of 60 members with offices in Lexington, Kentucky (headquarters), Cleveland and Cincinnati, Ohio and Dallas, Texas. The firms staff includes Architects, Civil Engineers, Transportation Engineers, Landscape Architects, Interior Designers, LEED Accredited Professionals, Professional Surveyors, Construction Adm...inistrators, Resident Inspectors and Certified Pool Operators. More
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