4 Call center agent Jobs in Freehold, NJ
Brandy Sphere is Hiring a Call center agent Near Freehold, NJ
Job Description : We are seeking a dedicated and customer-focused Call Center Agent to join our team in Freehold, NJ. The Call Center Agent will handle inbound and outbound calls, provide information about our services, address customer inquiries, and ensure a positive client experience.
Key Responsibilities : Handle inbound and outbound customer calls in a professional manner.Provide accurate information regarding BrandySphere’s services, pricing, and promotions.
Resolve customer inquiries, issues, and complaints promptly and effectively.Maintain detailed and accurate records of customer interactions and transactions.
Follow communication scripts and guidelines during customer interactions.Identify customer needs and suggest appropriate products or services.
Upsell and cross-sell products and services when appropriate.Requirements : High school diploma or equivalent; a college degree is a plus.
Excellent verbal and written communication skills.Strong problem-solving skills and ability to think on your feet.Ability to handle a high volume of calls and work in a fast-paced environment.
Proficiency in Microsoft Office Suite and CRM software.Strong multitasking, time-management, and organizational skills.Benefits : Competitive salary range of $18.
50 to $26.00 hourly, based on experience and qualifications.Health, dental, and vision insurance.401(k) plan with company match.
Paid time off and holidays.Professional development opportunities.Wellness programs and gym membership discounts.Company-sponsored events and team-building activities.
Last updated : 2024-06-20
Job Summary
Full Time
$39k-51k (estimate)
06/21/2024
09/20/2024
The job skills required for Call center agent include Products and Services, Problem Solving, Microsoft Office, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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