At Brandy Sphere we embody the essence of innovation dedication and excellence inthe realm of sales. As a dynamic sales company we are committed todelivering unparalleled solutions tailored to meet the diverseneeds of our clients.

JobDescription : We are seeking a motivated andcustomerfocused Customer Service Representative to join our team inFreehold NJ.

The Customer Service Representative will beresponsible for providing exceptional support to our clientsaddressing their inquiries and ensuring a positive customerexperience.

KeyResponsibilities :

• Handle customer inquiries via phone email and chatpromptly and professionally.
• Provide accurateinformation about our services pricing and products.
• Resolve customer issues and complaints with patience andefficiency.
• Maintain a high level of customersatisfaction through effective communication andproblemsolving.
• Document and update customerrecords based on interactions.
• Follow up oncustomer interactions to ensure their issues areresolved.
• Collaborate with other departmentsto resolve complex customer issues.
• Assist inthe preparation of customer feedback reports and suggestimprovements.

Requirements :

• High school diploma or equivalent; a collegedegree is a plus.
• Excellent verbal and writtencommunication skills.
• Strong problemsolvingskills and attention to detail.
• Ability tomultitask prioritize and manage time effectively.
• Proficiency in Microsoft Office Suite and customerservice software (e.g. CRM).
• Ability to workindependently and as part of a team.
• Stronginterpersonal skills and a friendly patient demeanor.

Benefits :

• Competitive salary range of $18.50 to $28.00hourly based on experience and qualifications.
• Health dental and vision insurance.
• 401(k) plan with company match.
• Paidtime off and holidays.
• Professionaldevelopment opportunities.
• Companysponsoredevents and teambuilding activities.

Last updated : 2024-06-24