Unlock Your Potential and the Best Version of Yourself at Brauns Law – Where Excellence Meets Purpose!

We need personal injury intake specialists who can use their sales abilities combined with their genuine sense of empathy and desire to help people transform phone inquiries into satisfied clients.

Your Roles

Screening and Qualification for Sign-Ups: Evaluate the potential client's facts and circumstances on predetermined criteria. Make informed decisions and refer ineligible clients to alternative resources or services.

Documentation Excellence: Pay scrupulous attention to detail while completing and preserving intake forms, applications, and all associated documents. We are a data-driven firm and you will be maintaining heavy lead data regarding attribution - the marketing source, contact type, etc.

Referral Management: You oversee all inbound and outbound referrals for the Firm. This includes not only new callers but also litigation referrals to partner firms.

File Opening and Closing Administrator: You are the bookends to the case. After signup, you are responsible for doing the initial file opening in our case management system and then transferring the file to case management. When a file is closed, you will close out the file in case management and our intake system, ensuring all KPIs and data are accurate for reporting purposes.

Effective Communication: Collaborate seamlessly with legal professionals, staff, clients, prospects, and leadership. Your communication skills are essential.

After-hours Backup: You will oversee our after-hours call center, which can handle intakes and signups. However, you are expected to follow up on after-hour leads where the call center could not get the lead to sign within 2 hours of calling. You will receive a per-case bonus amount for your efforts.

Why Choose Brauns Law?

Core Values That Drive Us: At Brauns Law, we live by our values - "Be the MVP," "Own It," "Onward," "Stay Hungry," and "No Friction." These values guide us to deliver excellence daily.

Culture of Growth: We're intentional about our success, constantly pushing each other towards greatness. Toxicity is unacceptable, and we foster open, honest communication and growth.

Your Growth Matters: We believe work is not just about what you get but who you become. You'll have generous paid time off, continuous learning opportunities, and personal and professional development support.

Team Harmony: Our success is rooted in our team of over 11 dedicated members who align with our vision, mission, and values. Over half the team has been with us for over five years.

Our Offices: Our office in the heart of Gwinnett isn't just a workplace; it's a symbol of success and hospitality. We prioritize both physical and mental well-being. We are in a Class A office building with professionally styled and equipped spaces. And we offer free food – a fully loaded snack and soda bar, an expresso machine, and the Firm buys lunch every Friday for you!

Sales & Marketing: Our success is evident in our 60% referral rate from past clients who've become our brand ambassadors. Our marketing strategy? We care. We help our audience before they become clients, serving our expertise through digital platforms and community outreach.

Media & Awards: We have over 200 actual Google client reviews. We have been continuously voted as Gwinnett's #1 Personal Injury Law Firm for six consecutive years and counting.

Giving Forward: Service is in our DNA. We partner with community organizations to support those in need.

Team Success: At Brauns Law, we've redefined success as a holistic achievement encompassing all life facets. Growth is a gift, and we use it to make a positive impact. You will be joining a team that is in a deliberate, controlled growth. This allows you to learn business skills as they are applied to the team.

Ready to Join Our Journey?

If you're as excited about growth as we are, reach out! Be a part of Brauns Law and help us continue to redefine success in the legal industry. Please send your resume and a cover letter highlighting your sales expertise and why you're the perfect fit for our Intake Specialist position. Join us today and become part of our mission to leave everyone in a better place.

PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES:

• Bilingual (English/Spanish) required
• High School Diploma/GED
• Minimum one to two years experience in a professional office environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite, Adobe PDF, and e-mail
• Highly organized and able to prioritize tasks
• Ability to multi-task and be resourceful and proactive when issues arise
• **MUST HAVE AT LEAST ONE YEAR PERSONAL INJURY INTAKE EXPERIENCE**

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to stand and sit for extended periods
• Ability to lift up to 50 pounds in a safe and prudent manner
• Ability to work and communicate well with other employees and management
• Ability to perform work utilizing manual dexterity of the hands
• Ability to reach above and below shoulders, bend, stoop, squat, crouch, climb, kneel, push and/or pull, and twist
• Ability to read, write, and understand English
• Ability to work in a fast-paced environment
• Correctable vision and hearing

This job description is not intended to be all-inclusive, and the employee may also be asked to perform other reasonably related job duties as assigned by their immediate supervisor as required. All employees may be required to perform duties outside of their typical responsibilities from time to time as needed.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time, Nonexempt

Compensation: $21 per hour

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Personal Injury Intake: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person